Business System Analyst

• Aug 2021 - Present

Customer Fulfillment Associate - OMNI Salesfloor

• Feb 2020 - Jan 2022

Ensuring good customer assistance by providing them with best possible service. • Function as part of a team to strategically plan and execute duties based on workload and customer traffic patterns. • Provide customer service by offering assistance to ensure the customer’s order is complete in an efficient and timely manner. Accomplished execution of daily processes and picking to support Online Grocery. Ensuring good customer assistance by providing them with best possible service. • Function as part of a team to strategically plan and execute duties based on workload and customer traffic patterns. • Provide customer service by offering assistance to ensure the customer’s order is complete in an efficient and timely manner. Accomplished execution of daily processes and picking to support Online Grocery.

Assistant Project Manager - Digital Learning Simulations

• Nov 2020 - Feb 2021

Working on database upkeep, overseeing details of project tracking, brainstorming, project planning, troubleshooting and daily administrative tasks. • Providing support to the Project Manager on the Guided Learning Simulations team through research, scheduling, updating project management tracking simulations and helping with correspondence with internal/external clients. Verified actual results against expected, reporting defects where encountered. • Monitored user acceptance plan as per… Show more Working on database upkeep, overseeing details of project tracking, brainstorming, project planning, troubleshooting and daily administrative tasks. • Providing support to the Project Manager on the Guided Learning Simulations team through research, scheduling, updating project management tracking simulations and helping with correspondence with internal/external clients. Verified actual results against expected, reporting defects where encountered. • Monitored user acceptance plan as per required Implementation. • To ensure that our projects are moving forward on time, and issues that may slow down the project are identified, communicated and resolved quickly. Show less Working on database upkeep, overseeing details of project tracking, brainstorming, project planning, troubleshooting and daily administrative tasks. • Providing support to the Project Manager on the Guided Learning Simulations team through research, scheduling, updating project management tracking simulations and helping with correspondence with internal/external clients. Verified actual results against expected, reporting defects where encountered. • Monitored user acceptance plan as per… Show more Working on database upkeep, overseeing details of project tracking, brainstorming, project planning, troubleshooting and daily administrative tasks. • Providing support to the Project Manager on the Guided Learning Simulations team through research, scheduling, updating project management tracking simulations and helping with correspondence with internal/external clients. Verified actual results against expected, reporting defects where encountered. • Monitored user acceptance plan as per required Implementation. • To ensure that our projects are moving forward on time, and issues that may slow down the project are identified, communicated and resolved quickly. Show less

Senior Associate trainee

• Jun 2018 - Dec 2018

Knowledge on TCS- Bancs Software to manage all sorts of Branch and BankingOperations. • Effectively applied project management methodology and enforced best practiceproject standards. • Create contingency/backup plans during critical upgrades or product changes to account for unforeseeable issues. • Collaborating with customers in a variety of verticals, including banking, Software gave me a broad spectrum of variations in business tactics and how they can work together. Knowledge on TCS- Bancs Software to manage all sorts of Branch and BankingOperations. • Effectively applied project management methodology and enforced best practiceproject standards. • Create contingency/backup plans during critical upgrades or product changes to account for unforeseeable issues. • Collaborating with customers in a variety of verticals, including banking, Software gave me a broad spectrum of variations in business tactics and how they can work together.

Market Research Analyst

• May 2017 - Jul 2017

CUSTOMER EXPERIENCE ENHANCEMENT CUSTOMER EXPERIENCE ENHANCEMENT