Experience

Minosha India Ltd

• India
• IT Services and IT Consulting
• 200 - 300 Employee

• Head Presales & MDS Projects

  • Apr 2022 - Present

• Program Manager

  • Apr 2015 - Jun 2022

  Lead Project Managers across locations 1. Responsible for all project activities assigned2. Execute the project following directions from the deployment package3. Develop and maintain implementation plan for deployment activities4. Assist stakeholders with Tactical Project Planning5. Manage Status Reporting: Internal, External and Executive6. Manage project-related communications with the Customer by engaging with theCustomer’s Project Managers to ensure smooth deployment7. Facilitate Change Management8. Scope Management, Risk Management, Quality Management, Issue Management9. Supply Chain Management related to deployments10. Prior to the commencement date, develop with the assistance of the Customer Show less



Wellness Diabetacare Private Limited, Bangalore

• Bangalore

• General Manager Operations

  • Apr 2014 - Apr 2015

  Head of Operations, Mobilization,setting up centres, implementation and business improvement strategies. Lead after sales support, P & L . Responsible for appropriate manpower recruit and overseeingOperations across locations. Head of Operations, Mobilization,setting up centres, implementation and business improvement strategies. Lead after sales support, P & L . Responsible for appropriate manpower recruit and overseeingOperations across locations.



wepsol

• India
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Manager - Pre Sales Solutioning

  • Apr 2013 - Apr 2014

  Heading the Pre-sales & Transition for MPS and DMS. BID management, Monitoring Tools. Also managing the New Alliance. Heading the Pre-sales & Transition for MPS and DMS. BID management, Monitoring Tools. Also managing the New Alliance.



Staples Future Office Products Private Limited

• Mumbai

• Senior Manager - MPS Operations (National Head MPS operations - presales & post sales)

  • Nov 2011 - Apr 2013

  Heading the Pan India MPS operations for Staples & also supporting in Implementation, Transition & Presales support. Heading the Pan India MPS operations for Staples & also supporting in Implementation, Transition & Presales support.



Nucleus GIS & ITeS Ltd.

• India
• Software Development
• 1 - 100 Employee

• Head - Operations

  • Mar 2011 - Nov 2011

  Heading the Operations, managing projects in BFSI & production vertical. Strategic Consulting, including business plan & services strategy development.Supported in new development deals for banking & insurance in document imaging, archiving focusing on KYC & client documents digitisation workflow. Heading the Operations, managing projects in BFSI & production vertical. Strategic Consulting, including business plan & services strategy development.Supported in new development deals for banking & insurance in document imaging, archiving focusing on KYC & client documents digitisation workflow.



Xerox India Ltd

• Bangalore

• Regional Manager Operations - South & East, Global Document Outsourcing - GDO

  • Jul 2010 - Apr 2011

  Having more than 15 years of Facilities Management/Service Delivery & Customer Service Support/Customer Care/Man management experience. Working as Regional Manager F.M. Operations - Heading the South & East Region Operations for Global Document Outsourcing (GDO; a business revenue of INR 2.15+ Crore monthly billing with profitability gross margin of 41%. Having more than 15 years of Facilities Management/Service Delivery & Customer Service Support/Customer Care/Man management experience. Working as Regional Manager F.M. Operations - Heading the South & East Region Operations for Global Document Outsourcing (GDO; a business revenue of INR 2.15+ Crore monthly billing with profitability gross margin of 41%.



Xerox India Limited

• National Operations Manager - XGS now Global Document Outsourcing - GDO

  • Jan 2010 - Jun 2010



Xerox Global Services

• Regional Manager Operations

  • Jan 2007 - Dec 2009

  Principal AccountabilitiesManaging Global Document Outsourcing operations in key sites across South and east of IndiaLeading a team of Seven Operations Managers (on Roll) and 131 on field associates (off roll)Planning and controlling the production, Work by fully utilizing the equipments and producing work by the most economic method, ensuring maximum profitability is achieved and customer requirements are met.Implementing and maintaining Facilities Management processes and procedures, to comply with full audit regulations.Adherence to turn around timesDriving customer satisfaction by ensuring the delivery of the Service Level Agreement, and ensuring continuous process improvements are reviewed and implemented at regular intervals.Planned strategies for renewals, growth and new additions of services in current accounts.Leading the Xerox Managed Services operations team in working cross-functionally and collaborating with sales team, regional teams in product sales, service, control and Office/Production groups in region to achieve desired results in a win-win situationWorking along with the sales organization, plan and implemented account strategies to achieve the following key metrics-Account retention, Same Account Revenue Growth, New Business Growth, Business Innovation Growth Key Clientele:BSNL, HIGHCOURT OF KARNATAKA, VODAFONE, NOKIA,NOKIA SIEMENS,SUNMICRO SYSTEMS, EMC, CITIBANK,STANDARD CHARTERED BANK, DOW CHEMICALS, DELLOITTE,OBC,INFOSYS (ITD-CPC), HCL etc., ... . Show less

• Operations Executive

  • May 2002 - Dec 2006



Xerox Modicorp Ltd.

• Senior Customer Engineer

  • Apr 1998 - May 2002

  handled key accounts, providing customer service for products ranging from Primary Desktop Products to Workgroup. Developed and planned strategies to win customer satisfaction. Was a Team Leader-Work group Co-ordinator leading a team of seven engineers. handled key accounts, providing customer service for products ranging from Primary Desktop Products to Workgroup. Developed and planned strategies to win customer satisfaction. Was a Team Leader-Work group Co-ordinator leading a team of seven engineers.



Modi Xerox Ltd.

• As Customer Engineer (Remote Engineer)

  • Apr 1996 - Apr 1998

  Bangalore, Handled jobbers, Financial Institutions, Educational Institutions, Government Organizations etc., provided customer services in districts of Chickmaglur, Hassan, Shimoga, Chitradurga and Davangere. Representing the company in providing customer service with a contract penetration of 81%. Solely responsible for increasing the contract penetration up by 18 %. Training under gone at Xerox India Limited Customer Relationship Skill Programme LTQ-Leadership Through Quality SMWG-Self Management Work Group Programme Digital Certification Programme Selling Skills Programme Lean Six Sigma Green Belt Training Show less



Modi Xerox Limited

• Customer Engineer

  • Apr 1996 - Apr 1998