Experience

Omnia Retail

• Netherlands
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Project Manager

  • May 2022 - 2023

  As an Operations Project manager, I was responsible for identifying, initiating and implementing high impact improvement projects by working cross departmentally. I worked on the following high value projects - Enterprise customer contracts and sales process - CRM migration - Billing solution implementation - Information security and ISO certification - Risk and Compliance topics - Process improvements in recruitment and HR As an Operations Project manager, I was responsible for identifying, initiating and implementing high impact improvement projects by working cross departmentally. I worked on the following high value projects - Enterprise customer contracts and sales process - CRM migration - Billing solution implementation - Information security and ISO certification - Risk and Compliance topics - Process improvements in recruitment and HR



riskmethods

• Germany
• Software Development
• 1 - 100 Employee

• Business Development

  • Jan 2021 - May 2022

  As a business development representative, responsible for lead generation, qualification and closing deals in the Nordics - Gained expertise in Supply Chain risk management solutions to cater to prospects needs - Achieved opportunity creation targets month on month to bring new business for the company - Managed a portfolio of over 300 enterprise prospects during this period As a business development representative, responsible for lead generation, qualification and closing deals in the Nordics - Gained expertise in Supply Chain risk management solutions to cater to prospects needs - Achieved opportunity creation targets month on month to bring new business for the company - Managed a portfolio of over 300 enterprise prospects during this period



STEP Mobility

• Netherlands
• Equipment Rental Services
• 1 - 100 Employee

• Co-Founder and COO

  • Aug 2019 - Dec 2021

  - Cofounded STEP Mobility - the first Product-as-a-Service for e-scooters in Benelux region and grew the company 50% month on month in revenue - Responsible for Operations - Customer service and logistics to ensure a smooth customer journey and achieved high customer satisfaction - Responsible for online lead generation, telephonic conversions and other stakeholder management - Cofounded STEP Mobility - the first Product-as-a-Service for e-scooters in Benelux region and grew the company 50% month on month in revenue - Responsible for Operations - Customer service and logistics to ensure a smooth customer journey and achieved high customer satisfaction - Responsible for online lead generation, telephonic conversions and other stakeholder management



Fabelio

• Indonesia
• Furniture
• 1 - 100 Employee

• Co-founder and Director of Operations

  • Mar 2016 - Jun 2019

  - In my role as Cofounder I was involved in creating and defining the direction of the company along with other stakeholders to be able to solve existing problems in the ecosystem and attract investors - As Head of Operations, I managed the Logistics and Supply teams and run both the divisions to deliver the highest customer satisfaction while focusing on efficiency, speed and accuracy in a very dynamic environment - Led the company’s growth from 5 employees to 100+ employees, managed a… Show more - In my role as Cofounder I was involved in creating and defining the direction of the company along with other stakeholders to be able to solve existing problems in the ecosystem and attract investors - As Head of Operations, I managed the Logistics and Supply teams and run both the divisions to deliver the highest customer satisfaction while focusing on efficiency, speed and accuracy in a very dynamic environment - Led the company’s growth from 5 employees to 100+ employees, managed a 40+ team for Sourcing and Logistics and consistently met customer expectations as the business grew exponentially - Responsible for controlling costs and managing risks in company operations - Grew the company geographically by launching international sourcing projects and expanding delivery services to reach over 140 million potential customers - Planned and decided upon tech solutions for the operations of the company. Worked closely with product team to develop tech product to bring maximum value for both customers and employees - Responsible for setting up and updating all internal standard operating procedures, working instructions and processes to maximize output and reduce wastage - Functioned as a support function for marketing and sales by enabling roll out of new services as growth drivers for the company - Successfully created, defined and executed the business plan. Consistently achieved targets to help the business grow and attract funding Show less - In my role as Cofounder I was involved in creating and defining the direction of the company along with other stakeholders to be able to solve existing problems in the ecosystem and attract investors - As Head of Operations, I managed the Logistics and Supply teams and run both the divisions to deliver the highest customer satisfaction while focusing on efficiency, speed and accuracy in a very dynamic environment - Led the company’s growth from 5 employees to 100+ employees, managed a… Show more - In my role as Cofounder I was involved in creating and defining the direction of the company along with other stakeholders to be able to solve existing problems in the ecosystem and attract investors - As Head of Operations, I managed the Logistics and Supply teams and run both the divisions to deliver the highest customer satisfaction while focusing on efficiency, speed and accuracy in a very dynamic environment - Led the company’s growth from 5 employees to 100+ employees, managed a 40+ team for Sourcing and Logistics and consistently met customer expectations as the business grew exponentially - Responsible for controlling costs and managing risks in company operations - Grew the company geographically by launching international sourcing projects and expanding delivery services to reach over 140 million potential customers - Planned and decided upon tech solutions for the operations of the company. Worked closely with product team to develop tech product to bring maximum value for both customers and employees - Responsible for setting up and updating all internal standard operating procedures, working instructions and processes to maximize output and reduce wastage - Functioned as a support function for marketing and sales by enabling roll out of new services as growth drivers for the company - Successfully created, defined and executed the business plan. Consistently achieved targets to help the business grow and attract funding Show less



Lazada Indonesia

• Operations Analyst

  • Nov 2014 - Mar 2016

  As an Operations manager within the commercial and operations team at Lazada Indonesia, my responsibilities were split across supporting category management, customer experience and buying/marketplace teams. I was responsible for - Analyzing sales and marketing data to create strategies for category management team that enabled them to make important decisions during the hyper growth phase of the company. - Coordinating activities between Purchasing and other departments within… Show more As an Operations manager within the commercial and operations team at Lazada Indonesia, my responsibilities were split across supporting category management, customer experience and buying/marketplace teams. I was responsible for - Analyzing sales and marketing data to create strategies for category management team that enabled them to make important decisions during the hyper growth phase of the company. - Coordinating activities between Purchasing and other departments within the company to achieve profitability, margin and inventory KPIs. Driving important KPI focussed meetings ( S&OP, Overstock) to reduce operational risk within the e-retail business. - Planning a profitable retail operation by continuously working on a balanced marketplace/retail strategy across all categories. Implementing discussed actions by working closely with Operations, marketing and category management teams. - Influencing the net promotor score and customer experience by root cause analysis and proposing and implementing solutions. Show less As an Operations manager within the commercial and operations team at Lazada Indonesia, my responsibilities were split across supporting category management, customer experience and buying/marketplace teams. I was responsible for - Analyzing sales and marketing data to create strategies for category management team that enabled them to make important decisions during the hyper growth phase of the company. - Coordinating activities between Purchasing and other departments within… Show more As an Operations manager within the commercial and operations team at Lazada Indonesia, my responsibilities were split across supporting category management, customer experience and buying/marketplace teams. I was responsible for - Analyzing sales and marketing data to create strategies for category management team that enabled them to make important decisions during the hyper growth phase of the company. - Coordinating activities between Purchasing and other departments within the company to achieve profitability, margin and inventory KPIs. Driving important KPI focussed meetings ( S&OP, Overstock) to reduce operational risk within the e-retail business. - Planning a profitable retail operation by continuously working on a balanced marketplace/retail strategy across all categories. Implementing discussed actions by working closely with Operations, marketing and category management teams. - Influencing the net promotor score and customer experience by root cause analysis and proposing and implementing solutions. Show less



Fractal

• Computer and Network Security

• Analyst

  • Aug 2012 - Aug 2014

  As an analyst assigned to work for a leading FMCG and a leading credit card company, I was responsible for - Analysing consumer data to suggest new go to market products and strategies as well as targeted campaigns - Provide data analysis to support market research for allow clients to make better decisions - Report valuable insights to the client in digestible reporting format As an analyst assigned to work for a leading FMCG and a leading credit card company, I was responsible for - Analysing consumer data to suggest new go to market products and strategies as well as targeted campaigns - Provide data analysis to support market research for allow clients to make better decisions - Report valuable insights to the client in digestible reporting format