Experience

Excel Soft Services (I) Pvt Ltd

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Sales Operations

  • Feb 2021 - Present



Dell EMC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sales Operations Specialist

  • Mar 2018 - Dec 2019



Tata Business Support Services

• India
• Consumer Services
• 1 - 100 Employee

• CCE

  • Mar 2015 - Feb 2018



IV Support Technologies

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Sr.voice support

  • Aug 2013 - Mar 2014

  Supporting US,UK,CANADA customers to provide phone support for issue's on their Desktops, Laptops.troubleshooting issues related to OS,internet connectivity,applications/softwares. Supporting US,UK,CANADA customers to provide phone support for issue's on their Desktops, Laptops.troubleshooting issues related to OS,internet connectivity,applications/softwares.



Sutherland Global Services

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Consultant

  • Feb 2010 - Jul 2013

  Supporting US,UK,CANADA customers to provide phone support for issue's on their Desktops, Laptops, Netbooks,Tablets, Operating system Issues,internet connectivity.Responsibilities :• Maintaining the calls,case documentation on regular basis• Maintaining the average handling time of calls as per the SLA.• Providing 100% Quality in the process.• Handling the Escalation's according to the scenario's. Supporting US,UK,CANADA customers to provide phone support for issue's on their Desktops, Laptops, Netbooks,Tablets, Operating system Issues,internet connectivity.Responsibilities :• Maintaining the calls,case documentation on regular basis• Maintaining the average handling time of calls as per the SLA.• Providing 100% Quality in the process.• Handling the Escalation's according to the scenario's.



MPhasis BPO Services-EDS company

• Sr.CSO

  • Mar 2008 - Dec 2008

  Supporting US customers to provide phone support,addressing issue's on their Student loan accounts.Responsibilities :• Maintaining the calls, case documentation on regular basis• Maintaining the average handling time of calls as per the SLA.• Providing 100% Quality in the process.• Handling the Escalation's according to the scenario's.Achieving Targets(quality efficiency C-SAT)set by process. Supporting US customers to provide phone support,addressing issue's on their Student loan accounts.Responsibilities :• Maintaining the calls, case documentation on regular basis• Maintaining the average handling time of calls as per the SLA.• Providing 100% Quality in the process.• Handling the Escalation's according to the scenario's.Achieving Targets(quality efficiency C-SAT)set by process.



Minacs

• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Associate

  • Nov 2005 - Oct 2007

  Supporting US customers to provide phone support for issue's on their Credit scores and credit reportsResponsibilities :• Maintaining the calls, case documentation on regular basis• Maintaining the average handling time of calls as per the SLA.• Providing 100% Quality in the process.• Handling the Escalation's according to the scenario's, filing disputes on discrepancies occurred-submit to credit bureaus.Achieving Targets(quality efficiency C-SAT)set by processAnswering Cust Queries(US) about their Credit reports,Scores,Discrepancies,Submitting Disputes to Credit Bureaus.etc



Dell

• IT Services and IT Consulting
• 1 - 100 Employee

• Consultant-inside sales

  • Sep 2003 - Mar 2004

  Providing Phone support to US customers on pre-sales/post sales queries.Configuring systems as per customer requirements,preparation of Quotations,placing orders.Responsibilities : Maintaining the calls, case documentation on regular basis• Maintaining the average handling time of calls as per the SLA.• Providing 100% Quality in the process.• Providing system configuration quotations and placing order for systems.Achieving Targets(quality efficiency C-SAT)set by process.

• Consultant

  • Sep 2003 - Mar 2004