Experience

Magma Fincorp Ltd.

• India
• Financial Services
• 1 - 100 Employee

• State Head

  • Apr 2014 - Present



Manufacturing Unit

• Austria
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Self Employed

  • Oct 2011 - Dec 2013

  Running my own setup of manufacturing paper plates on contract basis.



ICICI Bank

• India
• Banking
• 1 - 100 Employee

• Collections Manager

  • Sep 2006 - Jun 2011

  Job Responsibilities• Handled the agencies pertaining to two-wheeler collections of 180-365+ days past due accounts• Handled two agency managers and managed 6 agencies.• Handled a total team of 50 plus field executives.• Allocation of portfolio to the agencies.• Driving the agencies on daily DRR’s on daily basis.• Sending Dunning letters to the delinquent customers• Field visits on High-ticket accounts and Skip accounts.• Weekend reviews with the… Job Responsibilities• Handled the agencies pertaining to two-wheeler collections of 180-365+ days past due accounts• Handled two agency managers and managed 6 agencies.• Handled a total team of 50 plus field executives.• Allocation of portfolio to the agencies.• Driving the agencies on daily DRR’s on daily basis.• Sending Dunning letters to the delinquent customers• Field visits on High-ticket accounts and Skip accounts.• Weekend reviews with the Agencies.• Appointing the Agencies and training the new executives.• Managed Agency cash TAT efficiently.• Reconciliation of receipt books & repo kits.• Review of vendor management.• Handled Internal Audit activities.• Meetings with other functional Departments such as Credit, Operations, RCU, and Sales.• Maintained highest level of customer relationship in terms of solving the issues and concerns. Show more Show less



GE Capital

• United States
• Financial Services
• 700 & Above Employee

• EXECUTIVE - PAYMENT ASSISTANCE

  • Oct 2004 - Mar 2006

  Key DeliverablesRISK - 90• Handled the 90dpd portfolio of Hyderabad, which is one of the largest in the Indian operating unit of GE MONEY.• Ensure minimum flows to the higher buckets.• Resource Allocation, based on portfolio mapping.• Preparing the collection plan, coordinating and delegating the targets to the individual agencies and the team leaders and monitoring the variance on daily basis.• High focus on normalization of accounts and low flows.• Mark all… Key DeliverablesRISK - 90• Handled the 90dpd portfolio of Hyderabad, which is one of the largest in the Indian operating unit of GE MONEY.• Ensure minimum flows to the higher buckets.• Resource Allocation, based on portfolio mapping.• Preparing the collection plan, coordinating and delegating the targets to the individual agencies and the team leaders and monitoring the variance on daily basis.• High focus on normalization of accounts and low flows.• Mark all settlement requests and handle customer queries.• Co-ordinate with various departments within the company and customer organization to resolve issues and ensure collections.• Channel Management• Appointing channel partners.• Target Allocation.• Man Management• Handling a 32-member team (28 field executives & 4 team leaders).• Recruiting, training & retention of the field force• Maintained minimal levels of Attrition among the field force.• Maintain Cost of collections low Show more Show less



Citibank India

• India
• Banking

• Sales Executive

  • Jun 2003 - Aug 2004

  Job profile involves working in multiple capacities like market development, public promotion, etc.Responsibilties:• Identification of potential customers through data scouting and converting the qualified leads into accounts.• Elucidating the customers about the account features (Suvidha) and the benefits.• Co-ordination with customers regarding the status of the product to be delivered, right from the initial stages.• Gaining competitor held business.• Responsible for… Job profile involves working in multiple capacities like market development, public promotion, etc.Responsibilties:• Identification of potential customers through data scouting and converting the qualified leads into accounts.• Elucidating the customers about the account features (Suvidha) and the benefits.• Co-ordination with customers regarding the status of the product to be delivered, right from the initial stages.• Gaining competitor held business.• Responsible for closing online prospects Show more Show less