Experience

CSI Interfusion India Pvt. Ltd.
• India
• IT Services and IT Consulting
• 1 - 100 Employee
• Project Team Lead

  • Jul 2023 - Present


Quadrant Resource

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• Quality Assurance Team Lead

  • Aug 2019 - Jul 2023

  1) Assuring client requirements are well understood with clear documentation. 2)Assisting management with hiring processes and new team member training. 3)Answering team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance. 4)Generating and sharing comprehensive and detailed reports about team performance, mission-related objectives, and deadlines 5)Project initiation with the assurance of quality resources that'll be needed throughout the project for achieving client’s expectations. 6) Quality vigilance & auditing and reporting the performance data using Excel dashboards. 7)checking the quality is matching up to client’s expectations & assuring the quality output of it. 8) Keeping track of the latest trends & conducting external auditing. 9)To conduct regular Feedback sessions. 10)Quality Analysis, Productivity optimization, & Coordination with team members. 11)Discuss and explain the errors and quality issues with the team and provide guidance for improvement. 12) Allocating Required hours to the team, looking at the client requirement. 13)Generating daily, weekly & monthly Quality Reports. 14)Listen to team members feedback and resolve any issues or conflicts. Show less



ZEN3

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Quality Analyst

  • Mar 2017 - Aug 2019

  • As a Quality Analyst for Microsoft Bing ad policy for ad relevance project. Training the candidates from different countries on the projects handled by my team and was responsible for the deliverables of the remote and crowd-sourced projects. • Worked very closely with the remote candidates and played a vital role in ensuring the work is delivered with high quality and meeting the quality standards set by the clients. • To conduct a daily feedback session with the candidate to ensure that quality standards are met daily by reviewing the errors made by the candidate. • Finding glitches and forecasting the expected issues observed during the production. • Consistently managed a fair share of the load and is always energetic, passionate, and focused on any assignments assigned. • Generating daily, weekly & monthly Quality Reports to the management using Tableau & Excel (Pivot Table). Show less