Experience

Wisdom IT Services

• India
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Technical Specialist

  • May 2018 - Present

  • Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users. • Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate • Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users. • Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate



TBSS Group

• Singapore
• Executive Offices
• 100 - 200 Employee

• Technical Support Analyst

  • Jan 2014 - Mar 2018

  • To make outgoing calls & Receiving the call from people. • To inform them about new products and services • Provide quality customer service on every call. • To make outgoing calls & Receiving the call from people. • To inform them about new products and services • Provide quality customer service on every call.