Experience

HealthCare Global

• India
• Hospitals and Health Care
• 300 - 400 Employee

• Associate Manager | Business Analyst (Sales)

  • Jan 2023 - Present

  Bengaluru, Karnataka, India ▪︎ Building Dashboards, Analyze Data Models of various Sales KPIs and deriving Logical Conclusions for PAN India - across 22 units. ▪︎ Providing actionable insights to the CXOs and participating to develop strategic changes Key Projects: ▪︎ Implementation of Sales CRM (Salesforce) across 22 units ▪︎ Requirement gathering and acting as a bridge between users and development team ▪︎ Monitor CRM application performance and usage metrics ▪︎ Prepare training manuals for users… Show more ▪︎ Building Dashboards, Analyze Data Models of various Sales KPIs and deriving Logical Conclusions for PAN India - across 22 units. ▪︎ Providing actionable insights to the CXOs and participating to develop strategic changes Key Projects: ▪︎ Implementation of Sales CRM (Salesforce) across 22 units ▪︎ Requirement gathering and acting as a bridge between users and development team ▪︎ Monitor CRM application performance and usage metrics ▪︎ Prepare training manuals for users and train them on all CRM functionalities ▪︎ Developing BI Dashboards (with PwC): ▪︎ Requirement gathering and finalizing KPIs for developing the dashboards as per needs ▪︎ Providing logics for data loading to the PwC team; finalizing dashboard wireframe ▪︎ Performing UAT as end-user, providing walk through to the SLT ▪︎ Going LIVE with Dashboards Show less



Gleneagles Global Hospitals

• India
• Hospitals and Health Care
• 700 & Above Employee

• Assistant Manager | Business Analyst (Cluster COO's Office)

  • Aug 2022 - Jan 2023

  Bengaluru, Karnataka, India • Understand the needs of the existing departmental dashboards, data flow and data methodology • Capture the requirements and prioritize them along with respective stakeholders • Prepare Database Improvement Project Plans and update status accordingly. • Help the lead in developing processes wherever necessary and identify opportunities for various data harmonizations. • Clean, collate and analyse data for decision making on operational and business problems. • Conduct numerical… Show more • Understand the needs of the existing departmental dashboards, data flow and data methodology • Capture the requirements and prioritize them along with respective stakeholders • Prepare Database Improvement Project Plans and update status accordingly. • Help the lead in developing processes wherever necessary and identify opportunities for various data harmonizations. • Clean, collate and analyse data for decision making on operational and business problems. • Conduct numerical analysis to execute on strategies and directions - as laid out by Cluster COO • Developing and publishing standard monthly dashboards • Build patient journey map with analytical and conceptual thinking. • Conducting and participating in various Review Meetings to provide perspective for a business analysis and also participating in the decision making process by providing information on subject matter. Show less



AMRI Hospitals

• India
• Hospitals and Health Care
• 400 - 500 Employee

• Executive | MIS & Analytics (Sales & Marketing)

  • Jun 2019 - Aug 2022

  Kolkata, West Bengal, India • Responsible for providing Revenue Performance Reports for the Group and Individual Units on periodic basis or as and when required. • Responsible for implementing the CRM platform (both Sales & Marketing Module) across the Group. • Creating Monthly Sales and Marketing Activity Calendars with specific ROI. • Analyse various Key Performance Indicators with specific projections to showcase organizational behavior by executing trend analysis and comparisons with the help of spreadsheets… Show more • Responsible for providing Revenue Performance Reports for the Group and Individual Units on periodic basis or as and when required. • Responsible for implementing the CRM platform (both Sales & Marketing Module) across the Group. • Creating Monthly Sales and Marketing Activity Calendars with specific ROI. • Analyse various Key Performance Indicators with specific projections to showcase organizational behavior by executing trend analysis and comparisons with the help of spreadsheets in tabular and graphical illustrations for various Review Meetings. • Preparing and maintaining daily dashboards and gleaning insights from the data for measuring the forecasts against targets and identifying the gaps via ad-hoc analysis. • Assisting CMO for accurate decision making by analyzing complex databases. • Preparing various key strategy documents based on the directions laid out by the CMO and the Senior Leadership Team. • Creating Business Cases with help of Finance Team. • Involving in Annual Budget Exercise along with the Unit Teams. • Regular co-ordination with sales team, marketing team and cross functional departments across units regarding various parameters in their daily activities. • Frequent Interaction with Partners to ensure the updates. • Managing inter-departmental meetings across the Group. Special Project: • Implementation of Patient Delight Management System (Service Excellence) for the group ; user acceptance testing & training SPOCs. • Given the additional responsibility of Business Analysis and conducting review meetings for the Group CEO Show less



CK Birla Hospitals, India

• India
• Hospitals and Health Care
• 200 - 300 Employee

• Junior Executive | Service Excellence (Feedback Analytics)

  • Aug 2017 - Mar 2019

  Kolkata Area, India • Managing end to end patient feedback for the 440 bedded multi specialty hospital. • Responsible for redressing patient grievances within stipulated timeline. • Responsible for investigating severe complaints and providing inputs to Head of the Office of Patient Experience for framing response. • Engaging with cross functional stakeholders for proper RCA of patient issues. • Ensuring proper closure of the feedback loop by the respective function. • Responsible for conducting… Show more • Managing end to end patient feedback for the 440 bedded multi specialty hospital. • Responsible for redressing patient grievances within stipulated timeline. • Responsible for investigating severe complaints and providing inputs to Head of the Office of Patient Experience for framing response. • Engaging with cross functional stakeholders for proper RCA of patient issues. • Ensuring proper closure of the feedback loop by the respective function. • Responsible for conducting dip stick audit on preventive actions provided by the stakeholders. • Responsible for publishing day end patient complaint dashboard to all departmental HODs. • Responsible for circulating patient compliments and suggestions to stakeholders. • Circulating Patient Satisfaction dashboard to HODs individually. • Analyzing patient satisfaction trends to pinpoint pain areas to respective departmental heads. • Coordinating with function HODs for collating consequence management data. • Responsible for publishing monthly consequence management dashboard to leadership team. • Implementing grievance acknowledgement mechanism through voice call. • Special Project: Laundry and Linen Management a) Responsible for digitization of laundry transactional records. b) The project included standardization of linen item description, digitization of laundry billing tracker, formulation of dirty and fresh linen tracker along with daily dashboard. c) Implemented mechanism of Linen Life Cycle tracking for standardizing condemnation process. Show less