Experience

First Indian Corporation Private Limited

• IT Services and IT Consulting
• 200 - 300 Employee

• Operations Team Lead

  • Sep 2003 - Present

  Hyderabad, Telangana, India

• Team Coordinator - Operations

  • Sep 2003 - Jun 2007

  Hyderabad • Guided a team of 25 quality assurance executives. • Initially promoted to Process team as Process Coordinator (SME - Subject Matter Expert), as I was interested in People management after 6 months I was moved to Operations as Team Coordinator. • Set 1 on 1 sessions with underperformers and listened to them where they are lagging, it may be in process knowledge or understanding the updates on the application or personal problems or health issues and addressing them… Show more • Guided a team of 25 quality assurance executives. • Initially promoted to Process team as Process Coordinator (SME - Subject Matter Expert), as I was interested in People management after 6 months I was moved to Operations as Team Coordinator. • Set 1 on 1 sessions with underperformers and listened to them where they are lagging, it may be in process knowledge or understanding the updates on the application or personal problems or health issues and addressing them accordingly. • Identified re-training requirements and facilitated the same for Mentoring, Coaching and guided the team members whenever required. • Ensured that SLA (Service Level agreement), SOP (Standard Operating Procedure) in terms of quality and quantity are met and followed by the team.



Berkadia

• United States
• Financial Services
• 700 & Above Employee

• Assistant Manager

  • Sep 2011 - Apr 2023

  Hyderabad, Telangana, India

• Assistant Manager

  • Sep 2011 - Apr 2023

  Hyderabad, Telangana, India



Comat Technologies Pvt Ltd

• India
• Government Relations
• 1 - 100 Employee

• Operations Shift Supervisor

  • Jul 2007 - Oct 2008

  Hyderabad • Headed the operations of 10 departments under EDMS (Enterprise Document Management System) Project, including: o Logistics, Pre-Processing, Scanning, Image QC, Indexing, Final QC, LIC QC, Export RMF (Record Management Facility) & Invoice • Coordinated with 100 operators and 5 supervisors who headed the team for the above mentioned departments. • Prepared process documentation manual and ensured that it is updated on a timely basis and it is as per agreed SLA (Standard… Show more • Headed the operations of 10 departments under EDMS (Enterprise Document Management System) Project, including: o Logistics, Pre-Processing, Scanning, Image QC, Indexing, Final QC, LIC QC, Export RMF (Record Management Facility) & Invoice • Coordinated with 100 operators and 5 supervisors who headed the team for the above mentioned departments. • Prepared process documentation manual and ensured that it is updated on a timely basis and it is as per agreed SLA (Standard level agreement). • Communicated with the Senior Management by putting into practice the strategies or modifications required for the process as per the Senior Management guidelines. • Done improvement initiatives like cross training of the teams and ensured that there is no time lag in the process. Show less