Experience

ibis Singapore on Bencoolen

• Singapore
• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • Jun 2021 - Present



Novotel Clarke Quay Singapore

• Food and Beverage Manufacturing
• 1 - 100 Employee

• Assistant Front Office Manager

  • May 2018 - Jul 2020

  • Implement and maintain superior guest service philosophy which serves as a guide to desk agents• Achieve the membership enrolment target for 2018 and 2019• Achieve ACDC target for 2018 and 2019• Restructure some processes for the team to ease their workload • Implement and maintain superior guest service philosophy which serves as a guide to desk agents• Achieve the membership enrolment target for 2018 and 2019• Achieve ACDC target for 2018 and 2019• Restructure some processes for the team to ease their workload



Village Katong

• Senior Assistant Mgr, Front Office

  • May 2016 - Apr 2018

  • Achieve Best Front Office for year 2016 among the Far East Hotels• Manage to be in top 16 within 3 months as an interim AFOM in Trip Advisor• Managed to maintain top 20 in Trip Advisor for 2 years• Restructure some processes for the team to ease the workload • Achieve Best Front Office for year 2016 among the Far East Hotels• Manage to be in top 16 within 3 months as an interim AFOM in Trip Advisor• Managed to maintain top 20 in Trip Advisor for 2 years• Restructure some processes for the team to ease the workload



One Farrer Hotel

• Singapore
• Hospitality
• 1 - 100 Employee

• Senior Guest Services Manager - Skyline Hotel

  • May 2015 - May 2016



Marina Bay Sands

• Singapore
• Hospitality
• 700 & Above Employee

• Front Desk Manager

  • Sep 2011 - Apr 2015

  Managing rooms inventory Liaising with housekeeping and facilities team with rooms inventory and turnover of rooms Liaising with revenue and marketing with hotel packages Generating upsell report monthly and to increase hotel revenue Creating SOP for upsell and training for upsell Training of staff for premium services team (meet & greet, room inspection) Ensuring that grooming standard is met and adhere Weekly and monthly service audits of the GSAs Preparation and catch up for system downtime (updating system software) Assisting the guest with the challenges they faced

• Front Office Group - Supervisor

  • Nov 2010 - Aug 2011

  Handling corporate groups to ensure that requests are being met before the group delegates arrive to the hotelLiaising with the meeting planner/ organizer of the group before the delegates arrivedEnsuring that the delegates have a smooth check in upon arrivalSet up Premium Services Team Handling the logistics and the arrival and departure process of the following VIPs : Corporate VIP, celebrities, government officials, ministers and weddingsSet SOP for every VIPs Ensure that every details and requests are met before, upon arrival and also ensuring that they have a smooth departureAll the billings requirements are handled according to their requestsEnsure that amenities are set up in room and room inspection to be doneEvents/ celebrities/government officials that I have handled:- Zee Awards 2011- Jindall Wedding - Big Night Out 2011 (LAMC production) Slash & Stone Temple Pilots- Far East Movement- Justin Bieber- Kylie Minogue- Liverpool Team in Singapore- IATA- MINDEF, NAVY and RSAF officials- Royal Families

• Guest Service Agent

  • Mar 2010 - Oct 2010

  Responsible for the provision of a comprehensive Front Office Desk service which includes receiving guests, check in and check out, preparing accounts and billing, process payments and respond, attend to guest general inquires and requirements. Ensures the Guests receive a fast, efficient and friendly check-in and check outIdentifying opportunities to up-sell and cross-sell to customers to increase revenues in the hotel.Providing outstanding and efficient customer service to both internal and external customersProviding information of interesting tourist spots in Singapore to guestsAssisting the front office groups in handling the corporate groups and ensuring that all their requirements are metAssisting the managers to train the new staffs at the desk Handling the casino guests with their enquiries.