Experience

EFINITI TELECOMMUNICATIONS SERVICES PTY LTD

• Australia
• Telecommunications
• 100 - 200 Employee

• Information Technology Support Officer

  • Aug 2021 - Present

  . Creating and updating standard Operating procedures for the IT support environment. . Patching and maintaining all the IT infrastructure in certain time intervals. . Loading OS image and preparing laptops for the new staff. .Performing hardware refresh by replacing old laptops with new laptops. .Maintaining very good relations with customers and providing them support in call, mail, in person. . Configuring Office 365 tools like OneDrive, Outlook, Microsoft Teams. .Configuring Office 365 mailboxes, distribution lists and shared mailboxes. . Performing and monitoring system health checks like CPU/memory/Process/disk usage and network traffic. . Troubleshooting and resolving various boot related issues while installing /imaging laptops . Configuring local/network/TCP/IP Printers across organization. . Installing and troubleshooting application related issues. . Troubleshooting Hardware Issues of various laptops like Dell, Lenovo, Hp. . administering NAS access related services and controlling the access delegation to NAS data folders. . administering sharepoint activties like creating sites, adding content, adding documents,adding owners and members, customizing those sites . Configuring group policies , active directory, Creating E-mail IDs, AD accounts for the new users. . Backing up email PSTs and making sure they are backed upto perfection. . Maintaining IT asset database in a timely manner. . Installing VPN, comany properitary and the securiy related software and ensuring that they are working. . Assigning office 365 licenses to the new staff and troubleshooting issues with office 365 suite softwares like excel, teams, word. . Configuring RDP and troubleshooting RDP issues. . Troubleshooting hardware issues. . Troubleshotting Basic network issues. . Managing Licensing issues of various license like office 365, grammerly, MS visio, team viewer, AUTO CAD. . Supporting the staff using different tools like Zendesk ticketing tool and remote tools like team viewer. Show less



Shawthing Solutions

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Field Technician

  • May 2021 - Jul 2021

  • Installing, configuring Kyocera, sharp, Lexmark, Oki , Fuji xerox basic and multi-functional printers. • Configuring the printer features using command centre over network. • Configuring and managing network printers. • Configuring SMTP servers to ensure scanning is done properly. • Ensuring print/copy/scan features are working perfectly. • Installing drivers, certificates and configuring all the printer related options. • Assembling Paper feeders, document feeders with printer machine units. • Refurbing the old printers and replacing damaged parts and making them re-usable. • Attending customer sites to resolve various issues related to the printers. • Assisting customers and providing them remote support using team viewer over phone to resolve the issues. • Supplying/ replacing toners, drums, fusers and doing the required maintenance to make sure the printers function normally. • Resolving paper jam related issues. Show less



BMP Tech One Pty Ltd

• Sydney, New South Wales, Australia

• Field Engineer

  • Jan 2021 - Apr 2021

  • OS imaging on new laptops using PXE boot. • Performing hardware refresh by replacing old laptops with new laptops in InvoCare offices across different locations in NSW. • Maintaining very good relations with customers and providing them support in call, mail, in person. • Configuring Office 365 tools like OneDrive, Outlook, Microsoft Teams. • Configuring Office 365 mailboxes, distribution lists and shared mailboxes. • Performing and monitoring system health checks like CPU/memory/Process/disk usage and network traffic. • Troubleshooting and resolving various boot related issues while installing /imaging laptops • Configuring local/network/TCP/IP Printers across organization. • Installing and troubleshooting application related issues. • Troubleshooting Hardware Issues of various laptops like Dell, Lenovo, Hp. • Troubleshoot and resolve issues encountered during software installations. • Work with end users and fix hardware/software/network issues reported. • Provide remote support to the users using Team viewer, RDP and skype business. • Ensure successful login to Laptops and applications access by end users. Show less



Optus

• Australia
• Telecommunications
• 700 & Above Employee

• Network Engineer

  • May 2020 - Dec 2020

  • Provisioned orders of various access methods IPVPN, Internet (EoNBN), MYBB, EEWAN , EEWAN Mesh, Internet ( MLS delivery), EANBN, IP VPN MRS.• Carried out Testing and performed CUTOVER for EoNBN IP VPN/Internet orders.• Performed Disconnect /Cancel /Resume activities for IP VPN/ Internet orders.• Performed DATA FIL by provisioning/ Configuring Juniper for Evolve IP VPN/ Evolve Internet Orders.• Performed Manual DATA FIL by provisioning Juniper routers for Evolve IP VPN/Internet orders using Projen tool.• Performed testing activity for EoNBN access methods Internet and IP VPN• Strong demonstrative skills on various tools like Helix, Projen, meerkat.• Performed simple /complex porting DATA FIL for the number range given in CS2K switches..• Generated short and long scripts for one access 420/425 devices.• Hands-on experience in configuring Juniper routers, Cisco, CS2K switches.• Managing VPNs, VLANs, IP addresses efficiently. Show less

• Network Engineer

  • Jun 2018 - May 2020

  • Created Customer Order designs for Optus Multiline access types like xyz, Mega link.• Strong demonstrative skills on various tools like Helix, Projen, meerkat.• Applied my skills to create designs for MyBB , Multiline Next gen and Evolve voice orders.• Performed simple /complex porting DATA FIL for the number range given in CS2K switches.• Carried out all modify operations like channel increase/decrease, Ownership change, call restriction, Number diversion configurations for Multiline, evolve voice orders.• Carried out Testing and performed CUTOVER for COLES IP VPN/Internet orders.• Carried out modify operations to upgrade/downgrade bandwidth, change Qos Values, change WAN IPs for IP VPN/ Internet orders (For COLES Project).• Performed DATA FIL by provisioning/ Configuring Juniper for Evolve IP VPN/ Evolve Internet Orders.• Performed Manual DATA FIL by provisioning Juniper routers for Evolve IP VPN/Internet orders using Projen tool.• Generated short and long scripts for one access 420/425 devices.• Hands-on experience in configuring Juniper routers, Cisco, CS2K switches.• Managing VPNs, VLANs, IP addresses efficiently.• Strong knowledge on Evolve Voice trunk groups.• Performed Disconnect & Cancel activities for IP VPN/ Internet orders( COLEs). Show less



NTT DATA Services

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Sep 2017 - May 2018

  • Working closely with problem owners, SMEs and other stakeholders to identify problem scope and escalate IT service outages to specialize engineering. Creating statistical reports and performing analysis on a weekly basis for areas of responsibility. • Providing regular incident and change notifications (planned & unplanned) to impacted lines of business and senior managers with appropriate data including business impact, application affected and relevant details regarding incident resolution. • Liaison with Major Incident Managers (MIMs) to track high priority service related incidents and ensure root cause analysis and fault resolution is coordinated and delivered to avoid recurrence of issues. • Imaging new PCs & laptops with win7/10 OS images and replacing old PCs with new Ones as part of PC refresh project. • Handling asset management effectively. • Creating /updating best practice documentation. • Assisting users by engaging support teams to resolve issues in Production environment. • Monitoring ticket resolutions SLAs for various clients using Service now, BMC remedy and digital workflow. • Liaising with various stakeholders of clients to ensure the service delivery is done within SLAs. • Co-ordinating with all the L1, L2,L3 support teams to meet deadlines. • Escalating all outages in timely manner to get those resolved. • Prioritizing incidents based on the severity. Show less



BA Continuum India Pvt. Ltd.

• India
• Banking
• 700 & Above Employee

• System Analyst

  • Aug 2009 - May 2014



Eds An Hp Company (Mphasis Limited)

• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• System Administrator

  • Dec 2007 - Dec 2008

  • Troubleshoot, diagnose and route problems with outages for applications in production, desktop, server, workstation equipment, peripherals. • Logged and prioritized all Requests for Change (RFCs) with all required information to an appropriate standard and presented the daily and weekend FSCs (Forward Schedule of Changes) • Facilitate and monitor the progress of Systems and Application Hardware, Software and Microcode changes to the Customer’s and Comm Bank environment, through the ITIL Change Management process. • Handled all desktop level issues, including installing and upgrading software, installing and troubleshooting hardware, implementing file backups, and configuring systems and applications via telephone and e-mail. • Prioritize and schedule tickets and issues. Record, track, and document the help desk request problem-solving process (including all successful and unsuccessful actions taken). Ensure final resolution of the issue. • Interacting with vendor for Server Hardware support. • 24/7 on-call support. • Providing support for all types of OS and hardware related issues through digital workflow ticketing tool. • Interacting with various vendors for Server Hardware & Software support. Show less



Sasken Technologies Limited

• India
• IT Services and IT Consulting
• 700 & Above Employee

• System Engineer

  • Aug 2005 - Sep 2007



Ushodaya Enterprises Private Limited

• India
• Food and Beverage Manufacturing
• 100 - 200 Employee

• Junior System Administrator

  • Dec 2003 - Jan 2005