Experience

TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• • Aug 2022 - Present

• • Feb 2021 - Jul 2022

  Excited to step into new role and responsibilities !!



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• • Jun 2019 - Jul 2020

  Lead 8 projects, team of 22 resources located in USA and India.Responsibilities:• Platform, Production and development manager for Concentrix Corporate Applications, Home grown CRM operations & employee benefit applications. • Coordination with Business owners to prepare business case, estimation, and project management • Accountable to lead the team for delivery of project as per committed timelines • Managing high level design, WBS, estimation, task allocation, technical reviews and code walk through etc. • Providing tier 1 production support as well as participating in Technology Management and Feasibility Study• Defining & implementing process improvement initiatives• Performing routine team administration tasks as well as team development initiatives Show less

• • Oct 2018 - Jun 2019

  Oversee production support activities for home grown CRM and Transport & HR apps, Vendor CRM apps. Maintenance of entire product lifecycle from initial scoping and requirements gathering to production release and support. Provide 24/7 support for all CRM apps and enterprise apps, ensure issue resolution within predetermined SLAs to minimize production impact and system downtime. Maintain PCI compliance for CRM apps.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• • Feb 2016 - Oct 2018

  As Sr. Manager, will continue to lead Collections support. I will also be working on PSS’ efficiency gain initiatives.

• • Nov 2011 - Jan 2016

  Role - Manager, IS&T for CRM applications Production Support Teams.Clients - Discover, AMSOUTH, TRUGREEN, GE, AHS, Time Warner CableSkills - MS Excel, MS Office, Project Management, Production Support, Quality Control, Change Control Management, Unix, Artiva Scripts, Cache DB

• • Apr 2004 - May 2012

  MICS System SupportConvergys(IMG), Hyderabad, IndiOctober 2010 – May 2012 (1 year 8 months)|Hyderabad Area, IndiaRole - Project LeadClient - CBT, ConvergysSkills - Cobol, MVS, JCL, MICS(MVS Integrated Control System), Production Support, Quality Control, Change Control Management & Disaster Recovery ManagementEncore SupportConvergys(IMG), Hyderabad, IndiaJanuary 2011 – December 2011 (1 year)|Hyderabad Area, IndiaRole - Team Lead (Jan ’11 till Dec ‘11)Clients - Bank Of America, Discover, AMSOUTH, TRUGREEN, GE, AHS, CitiBankSkills - MS Excel, MS Office, Project Management, Production Support, Quality Control, Change Control Management & Disaster Recovery ManagementTechnical Project LeadConvergys(IMG), Hyderabad, IndiaMarch 2007 – October 2010 (3 years 8 months)|Hyderabad Area, IndiaRole - Project LeadClient - CBT (Cincinnati Bell Telecom)Skills - Cobol, MVS, JCL, IMS, VSAM, ROSCOE, IBM Utilities, Easytrieve, Expeditor, Unix, MS Office, MS Excel, Quality Control, Change Control ManagementAnalyst SystemsConvergys(IMG), Hyderabad, India.July 2006 – February 2007 (8 months)|Hyderabad Area, IndiaRole - System AnalystClient - ANC (AT&T Network Connections)Skills - Cobol, MVS, JCL, DB2, VSAM, IBM Utilities, Easytrieve, Expeditor, MS Office, Production Support and Quality Control.AT&T Network Connections - SME Convergys(IMG), Hyderabad, IndiaApril 2004 – June 2006 (2 years 3 months)|Hyderabad Area, IndiaRole - SMEClient - ANC (AT&T Network Connections)Skills - Cobol, MVS, JCL, DB2, IBM Utilities, Easytrieve, Expeditor, MS Office, Production Support, Quality Control & Change Control Management. Show less



Virtusa

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Software Engineer

  • Aug 2003 - Mar 2004

  Role - SME Client - ANC (AT&T Network Connections) Skills - Cobol, MVS, JCL, DB2, IBM Utilities, Easytrieve, Expeditor, MS Office, Production Support, Quality Control & Change Control Management. Role - SME Client - ANC (AT&T Network Connections) Skills - Cobol, MVS, JCL, DB2, IBM Utilities, Easytrieve, Expeditor, MS Office, Production Support, Quality Control & Change Control Management.



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• Software Engineer

  • Jul 1999 - Aug 2003

  Role - Technical Analyst Clients - British Telecom, TMB (Thai Milatary Bank), ALLTEL BANK, FDE (First Data Europe) Skills - Cobol, MVS, JCL, IDMS, DB2, VSAM, CICS, IBM Utilities, Easytrieve, Expeditor, Unix, MS Office, Production Support, Quality Control & Change Control Management. Role - Technical Analyst Clients - British Telecom, TMB (Thai Milatary Bank), ALLTEL BANK, FDE (First Data Europe) Skills - Cobol, MVS, JCL, IDMS, DB2, VSAM, CICS, IBM Utilities, Easytrieve, Expeditor, Unix, MS Office, Production Support, Quality Control & Change Control Management.



SSI Limited Chennai

• Software Engineer

  • 1998 - 1999