Experience

IDEA INFINITY IT SOLUTIONS PRIVATE LIMITED

• India
• IT Services and IT Consulting

• Jr tech support engineer

  • Aug 2021 - Present

  My role as a Junior Tech Support at Idea Infinity IT Solutions Limited involves providing technical assistance to clients who use our ERP system modules. Specifically, I am responsible for supporting modules such as Human Resources Management System, Materials Management System, and Financial Management System. My duties include troubleshooting software and hardware issues, resolving client queries, providing guidance on system usage, and ensuring that clients' needs and expectations are met. I work closely with other members of the technical support team to deliver timely and effective solutions, and I am also involved in testing new software releases and updates. In addition to technical expertise, my role requires excellent problem-solving skills, clear communication, and strong attention to detail. I strive to provide a positive customer experience by delivering high-quality support and maintaining a professional and courteous demeanor at all times. Show less



Malaya rub-tech industry

• Supervisor

  • Jan 2020 - 2021

  Working as a supervisor in a rubber factory was a challenging yet rewarding experience. My main responsibility was to oversee the production process, ensuring that everything ran smoothly and efficiently. This involved managing a team of workers who were responsible for various tasks such as mixing, molding, and quality control. One of the most difficult aspects of my job was dealing with unexpected issues that arose during production, such as equipment malfunctions or material shortages. These issues required quick thinking and creative problem solving to minimize downtime and keep the production line moving. I also had to be constantly vigilant about safety measures to prevent accidents and injuries on the factory floor. This included conducting regular safety inspections and making sure workers followed proper procedures when handling machinery and handling chemicals. On the other hand, one of the most rewarding aspects of my job was helping my team members develop their skills and work towards their professional goals. I provided regular feedback, encouraged collaboration between workers, and recognized good performance. Overall, my time as a supervisor in a rubber factory taught me many valuable lessons about leadership, teamwork, and problem solving. It was a challenging but fulfilling experience that helped me grow both personally and professionally. Show less



BASIX Sub-K iTransactions Litd

• Financial Services
• 100 - 200 Employee

• Customer Service Representative

  • Aug 2019 - Aug 2020

  Banking and finance, my primary responsibility was to manage relationships with customers and ensure that they were satisfied with the services provided by the bank. I was responsible for maintaining a positive relationship with customers, handling customer inquiries and complaints, and identifying opportunities to cross-sell bank products and services. In addition to customer-facing duties, I also worked closely with other bank departments to ensure that customer needs were met efficiently and effectively. This involved coordinating with credit, operations, and other departments to ensure that customer requests were processed in a timely manner and that any issues were resolved quickly. to be successful in this role, I needed to have excellent communication and interpersonal skills, as well as a deep understanding of banking products and services. I also needed to be able to work well under pressure, as customers could have urgent needs that required immediate attention. Show less



Office Automation(Ricoh India Limited)

• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Resident Engineer

  • Apr 2018 - Jul 2019

  As a Resident Engineer in Smart virtual class in IT, my primary responsibility was to ensure that the virtual classroom technology was functioning smoothly and that all technical issues were resolved quickly. I was responsible for maintaining and updating the virtual classroom platform, as well as monitoring the performance of the system to ensure that it met the needs of both students and teachers. In addition to technical duties, I was also responsible for training teachers and students on how to use the virtual classroom platform effectively. I provided technical support to users, including troubleshooting issues with the platform and providing guidance on best practices for using the technology. I also worked closely with the IT team to identify areas for improvement and to develop solutions that would enhance the virtual classroom experience for all users. To be successful in this role, I needed to have a strong technical background in IT and be able to communicate effectively with both technical and non-technical users. I also needed to be able to work well under pressure, as technical issues could arise at any time, and it was critical to resolve them quickly to minimize disruptions to the learning process. Overall, my experience as a Resident Engineer in Smart virtual class in IT was both challenging and rewarding. I gained valuable experience working with virtual classroom technology and learned how to provide effective technical support to users. This experience has been instrumental in my professional development and has helped me to build a solid foundation for a successful career in IT engineering. Show less



NCC Limited

• United Kingdom
• Construction
• 1 - 100 Employee

• Junior Engineer

  • Jun 2016 - Jul 2018

  As a Junior Engineer in construction work for projects such as flyover, steel bridges, and buildings, my role primarily involved assisting senior engineers in various aspects of the construction process. This included tasks such as assisting with design and planning, coordinating with contractors and vendors, monitoring the quality of work, ensuring compliance with safety regulations, and problem-solving. To be successful in this role, I had to have a strong technical background in construction, as well as excellent project management and communication skills. I also needed to be able to work well under pressure, as construction projects often have tight deadlines and unexpected challenges. Overall, my experience as a Junior Engineer in construction work was both challenging and rewarding. I learned a great deal about the construction process and gained valuable hands-on experience working on large-scale projects. This experience has been instrumental in my professional development and has helped me to build a solid foundation for a successful career in construction engineering. Show less



SKE&C-KCT joint Venture

• Junior Engineer

  • Dec 2012 - Aug 2013

  As a Junior Engineer in construction for the strategic crude oil reserve project, my role primarily involved assisting senior engineers in the design, planning, and execution of construction activities. The strategic crude oil reserve project involved the construction of large oil storage tanks and associated facilities to help ensure the country's energy security. My responsibilities included reviewing project plans, preparing construction schedules, coordinating with contractors, and monitoring the quality of work on-site. I was also responsible for ensuring that all work was performed in accordance with established safety standards and regulatory requirements. To be successful in this role, I needed to have a solid understanding of construction techniques, materials, and methods. I also needed to have strong project management and communication skills, as well as the ability to work well in a fast-paced, deadline-driven environment. The construction of the strategic crude oil reserve project was a complex and challenging project, requiring close coordination and collaboration among various stakeholders. My experience working on this project helped me to develop a range of skills, including effective communication, problem-solving, and teamwork skills. I also gained valuable hands-on experience working on large-scale construction projects, which has been instrumental in my professional development as a construction engineer. Show less