Experience

SM BPO Solutions

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• HR Specialist

  • Aug 2016 - Present

  About Company: SM BPO Solutions is a leading provider of back office solutions for businesses ranging from real estate to Software development agencies. Job description: Preparing or updating employment records related to leaves, hiring, transferring, promoting, and relieving using the human resources management system software. Explaining human resources policies, procedures and standards to new and existing employees Arranging for the employment recreation and refreshment activities. Addressing any employment relations issues, such as employee grievances,conflict management,etc. Processing all personnel action forms and ensuring proper approval. The overseeing hiring process, which includes coordinating job posts, reviewing resumes,etc. Show less



Audi Coimbatore

• India
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Senior Manager - Customer Relations

  • Mar 2012 - Feb 2016

  About Company: Audi Coimbatore is a leading automobile dealer for the Brand Audi started in the year 2012. Job Description: Leading the customer relationship team in After Sales Responsible for the post service follow up and countermeasures. Responsible for the measures to control customer escalations to the manufacturer Root cause analysis and Action plan preparation - Customer complaints , Customer satisfaction survey, Repeat Repairs Monitoring the Periodic Maintenance Service Appointments Achievements: 1. Awarded as Best Customer Relationship Manager - Audi India for 2014 H1 & 2015 H1 2. IInd runner-up in the Audi Twin Cup - Service - National level 3. Maintained the No 1 position in the Customer Satisfaction Survey consistently for 3years. 4. Completed the Customer care advance training by Audi India Show less