Experience

Otipy

• India
• Food and Beverage Services
• 1 - 100 Employee

• Product/Program Manager

  • Feb 2021 - Present



Loylty Rewardz Mngt Pvt Ltd

• India
• Consumer Services
• 1 - 100 Employee

• Business Architect & Program Manager

  • Jun 2014 - Mar 2016

  Responsible for planning,governance and for overseeing the successful delivery of the Pan Bank Loyalty Programs.Process Innovation & Development:1. Automation of Operational and Business processes: Identified the inefficiencies in the existing manual voucher shoot process of the client. Conceptualized the solution for complete automation of the process of Voucher Shoot including Communication to customers, Reporting and invoicing which resulted in increase of revenue by 6 fold.2. Optimization of customer care call volumes to reduce the drop rates of customer calls by analyzing the data with in house analytics. Call drop rates reduced to by twice post change of processes impacting the call volumes.Project Management [UCOBank Rewardz program launch,Operational and Business Requirements]• Effort estimation using Function Point estimation and Bottom up estimation approach• Project planning and resource allocation• Daily sync up meetings and follow-ups with Development and testing teams• Management and execution of pre-launch, • Successful launch and post release supportProgram Management• Program Manager for Banking Clients of Loylty Rewardz, which include UCO Bank, Yes Bank, Kotak Mahindra Bank, Federal Bank, HDFC Bank.• Liaise with clients and internal teams for Requirement Gathering of various business requirements and optimizations for implementation by creating business and operational processes.• Comprehensive documentation of the requirements using Use case documents, Business Requirement document and functional specification documents



Nagarjuna Fertilizers and Chemicals Limited

• India
• Chemical Manufacturing
• 700 & Above Employee

• Internship

  • May 2013 - Jun 2013

  Designed reboiler to increase its capacity from 900 MTPD to 1300 MTPD. Design is used for replacement of low capacity reboiler