Experience

Office of the High Representative

• Bosnia and Herzegovina
• International Affairs
• 1 - 100 Employee

• IT Tehnician / Audio-Video Assistant

  • Aug 2006 - Present

  Point of contact for IT related problems received via e-mail, phone or personally First aid helpdesk support, solving hardware, software and communication problems, reporting to IT Helpdesk specialists End user support for standard and specialized software applications Administer task tracking database Handing over and moving IT equipment from/to user, replacing and writing off obsolete or broken IT equipment in coordination with Senior Helpdesk Engineer Cabling, testing and labeling of data and voice connections Comply with administrative processes related to the job In cooperation with OHR Operation Assistant responsible for Audio/Video technique, he/she supervises and operates technical equipment that amplifies, enhances, mixes or reproduces sound and video in support of OHR internal and external meetings and press conferences, assembles audio-video (AV) equipment and provides first level of maintenance. The quantity and frequency of these duties should be coordinated between Head of ICT and Head of Logistics in order to optimally cover AV tasks when necessary, but at the same time to preserve a good level of IT help-desk support Any and all other related duties required for the completion of their work as may be assigned to the incumbent of the position Show less



FWEP (Free World Exercise Partners)

• Chef Technician

  • Jan 2005 - Mar 2006

  Working for FWEP client – KDEM (Kosovo Department of EmergencyManagement)Installation and configuration of – mail, web, DNS, data servers on Windows andLinux platformsNetwork infrastructure – addressing, designing network topology, assigningresources and securing network.Implementation of VoIP technology for internal and external communication usingCisco VoIP Technology.Linking remote offices to main department networkConnecting internal network to internet using secure connectionWireless network configurationDeveloped curse for usage of Internet*, MS Outlook Express and web-mailsystem (Squirrel Mail)Organized and participated in technical support, development of technicaldocumentation for project and troubleshooting lists. Show less

• Technician

  • Jan 2004 - Dec 2004

  Opening FWEP mission in Kosovo. Procurement, installation and configuration ofcomputer systems in company office. Planning and Installation of networkinfrastructure. Trail Run of VoIP technology – configuration of IP phones withaccess to public phone network.Translation of IT handbooks.Designed and developed official company web pages Participated in development of multimedia presentation / training room



Omicron Computers

• Metkovic, Croatia

• IT technician

  • Nov 2002 - Dec 2003

  Ordering components, equipment and software from supplier, assembling computer components, upgrading existing configurations and installation of operating systems to customer specifications. Installation and configuration of Surveillance systems. Technical support, repairing and servicing computer systems, data rescue, OS installation et cetera Ordering components, equipment and software from supplier, assembling computer components, upgrading existing configurations and installation of operating systems to customer specifications. Installation and configuration of Surveillance systems. Technical support, repairing and servicing computer systems, data rescue, OS installation et cetera



Redina d.o.o.

• Metkovic, Croatia

• Database Manager, Technical Support, Communications

  • Nov 2000 - Oct 2002

  Database administrator Setup and maintenance of bet shop computer system Configuration of computers for remote offices Sending, retrieving and processing data from remote offices Technical support and new employees training for work on Bet shop software Design and maintenance of company web page Database administrator Setup and maintenance of bet shop computer system Configuration of computers for remote offices Sending, retrieving and processing data from remote offices Technical support and new employees training for work on Bet shop software Design and maintenance of company web page