Sean Rhett Bacatan
Companion Team Operations Manager at Kai.ai- Claim this Profile
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English Native or bilingual proficiency
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Filipino Native or bilingual proficiency
Topline Score
Bio
Credentials
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Writing with Impact
LinkedInAug, 2022- Sep, 2024 -
Elearning Essentials: Storyboarding
LinkedInJul, 2022- Sep, 2024 -
Instructional Design: Adult Learners
LinkedInJul, 2022- Sep, 2024 -
Instructional Design: Creating Video Training
LinkedInJul, 2022- Sep, 2024 -
Instructional Design: Working with SMEs
LinkedInJul, 2022- Sep, 2024 -
Instructional Design: Needs Analysis
LinkedInJun, 2022- Sep, 2024 -
Instructional Design Essentials: Models of ID
LinkedInMay, 2022- Sep, 2024 -
Good with Words: Writing and Editing Specialization
CourseraDec, 2020- Sep, 2024 -
Writing and Editing: Drafting
CourseraDec, 2020- Sep, 2024 -
Writing and Editing: Revising
CourseraDec, 2020- Sep, 2024 -
Writing and Editing: Structure and Organization
CourseraDec, 2020- Sep, 2024 -
Writing and Editing: Word Choice and Word Order
CourseraDec, 2020- Sep, 2024 -
Building Self-Confidence
LinkedInNov, 2020- Sep, 2024 -
Effective Listening
LinkedInNov, 2020- Sep, 2024 -
Gamification of Learning
LinkedInNov, 2020- Sep, 2024 -
Improving Your Memory
LinkedInNov, 2020- Sep, 2024 -
Managing Stress
LinkedInNov, 2020- Sep, 2024 -
Windows Server 2016: Install and Configure Active Directory
LinkedInSep, 2020- Sep, 2024 -
Technical Support Fundamentals
CourseraJun, 2020- Sep, 2024 -
Certificate of Completion - Trainer’s Methodology I
TESDA: Technical Education and Skills Development AuthorityMay, 2020- Sep, 2024 -
Global Volunteer Leadership Training
GreenpeaceMay, 2020- Sep, 2024 -
The Fundamentals of Digital Marketing
Google Digital GarageMay, 2020- Sep, 2024 -
Contact Center Services Training
Neo Global Insitute of Technology, Inc.Sep, 2018- Sep, 2024
Experience
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Kai.ai
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Israel
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Health, Wellness & Fitness
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1 - 100 Employee
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Companion Team Operations Manager
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Feb 2022 - Present
As a Companion Team Operations Manager, I develop and maintain onboarding training curricula, manage training schedules, and liaise with product managers to improve systems. I draft insights following product releases and assist in the implementation of new tools and processes. I also develop materials for ongoing team training on new features and bug workarounds. My goal is to equip the Companion team with the knowledge and skills to deliver exceptional service to our customers.
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Companion Team Lead
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Dec 2020 - Feb 2022
As a Team Leader, I supervised companions and organized work processes to accomplish company objectives. I conducted training for new hires, developed schedules, assigned tasks, and monitored progress. I maintained quality service by monitoring companions' performance through Key Performance Indicators specified by the company.
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Customer Care Companion
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Jun 2020 - Dec 2020
As a Customer Care Companion, I responded to customer requests and inquiries via automated responses or manual typing. I provided mental wellness support to customers through mindfulness-based techniques such as journaling, breathing exercises, and empathy. I also performed administrative tasks such as video and audio transcribing, email handling, and marketing/SEO tasks such as blog writing and social media marketing. I consistently achieved solid performance by exceeding the Key Performance Indicators specified by the company. Show less
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Concentrix
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Support Representative
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Sep 2018 - Feb 2019
As a Technical Support Representative, I resolved technical problems, improved operations, and provided exceptional client support. I explained product prices and packages, answered customer questions, and addressed concerns. I used friendly and persuasive strategies to overcome objections, opened new accounts, and documented personal demographic and payment information in the system. I made an average of 10 inbound calls per day and resolved conflicts by negotiating mutually beneficial agreements between parties. Show less
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Eventplus Productions
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Germany
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Media Production
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Event Staff
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Apr 2018 - Aug 2018
As an Event Staff member, I participated in strategy development and planning to grow organizing programs and advance campaigns. I wrote emails and promoted events via social media and other avenues. I also participated in events as an on-floor staff, helping to ensure a successful and seamless experience for attendees. As an Event Staff member, I participated in strategy development and planning to grow organizing programs and advance campaigns. I wrote emails and promoted events via social media and other avenues. I also participated in events as an on-floor staff, helping to ensure a successful and seamless experience for attendees.
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Education
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2020 - 2024
AMA University
Bachelor of Arts - BA, Psychology
Community
