Experience

Le Seasons
• India
• Hotels and Motels
• 1 - 100 Employee
• General Manager Sales Operations

  • Nov 2022 - Present

LE Seasons Beach Resort
• India
• Consumer Services
• General Manager Sales Operations

  • Nov 2022 - Nov 2022

Alvorada Resort
• Brazil
• Travel Arrangements
• 1 - 100 Employee
• Group General Manager

  • Apr 2022 - Nov 2022


H Key Hospitality

• Corp General Manager (Sales & Operations)

  • Oct 2020 - Mar 2022

   Supervision, through the Operation Managers, of the business units that perform daily operations.  Planning of activities via a work plan that has been designed jointly with the persons in charge of the business units.  Efficient utilization of economic and operational resources and available facilities in order to generate greater output in the companies.  Supervision of equipment replacement and supplies for operations.  Achievement of the economic results planned in the annual income budget and the business plan.  Supervision of major purchases of equipment and tools.  Generation of growth and consolidation of the company by increasing income, reducing expenses and costs, increasing productivity and training staff, maintaining and renovating facilities, as well as updating systems, programs, and procedures.  Ensure full compliance to hotel operating controls, SOP’s, policies, procedures and service standards.  Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.  Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.  Developing improvement actions, carry out costs savings.  A strong understanding of P&L statements and the ability to react with impactful strategies  Prepare a monthly financial reporting for the owners and stake holders.  Draw up plans and budget (revenues, costs, etc.) for the owners.  Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment’s and services  Coordination with HOD's for the execution of all activities and functions  Overseeing and managing all departments and working closely with department heads on a daily basis.  Provide training for hotel staff in delivering care that meets the best standards and practices. Show less



Nimbus Hotels & Resorts

• General Manager Sales Operations

  • Dec 2019 - Sep 2020

   Ensure full compliance to hotel operating controls, SOP’s, policies, procedures and service standards.  Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.  Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.  Developing improvement actions, carry out costs savings.  A strong understanding of P&L statements and the ability to react with impactful strategies  Closely monitor the hotel business report on a daily basis and take decisions accordingly.  Prepare a monthly financial reporting for the owners and stake holders.  Draw up plans and budget (revenues, costs, etc.) for the owners.  Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment’s and services  Coordination with HOD's for the execution of all activities and functions  Overseeing and managing all departments and working closely with department heads on a daily basis.  Manage and develop the Hotel Executive team to ensure career progression and development.  Provide training for hotel staff in delivering care that meets the best standards and practices.  Develop day-to-day operations and functions of a hotel ensuring total guest satisfaction.  Maintain and manage hotel equipment, infrastructure, inventories and other facilities efficiently.  Initiate cost-effective controls and revenue management techniques. Show less



Jungle Retreat Resort

• India
• Hospitality
• 1 - 100 Employee

• General Manager Operations

  • Jul 2015 - Nov 2019

   Managing all aspects of resort including lodging, food & Beverage, HR, Housekeeping, Guest service with the room capacity of 30.  Deliver superior service and maximize customer satisfaction  Managing team of 70 people with training program.  Marketing Management.  SOP adherence  Weekly reporting to Directors.  P&L presentation every month.  Guest feedback and complaints follow-up,  Executions follow up with every department.  Coordinating and administrating resort services such as special bookings and catering.  Control operational costs and identify measures to cut waste  Implement policies and protocols that will maintain future Resort operations  Regularly review product quality and research new vendors  Appraise staff performance and provide feedback to improve productivity. Show less



Anuraga Palace Resorts

• India
• Hospitality
• 1 - 100 Employee

• Assistant General Manager Operations

  • May 2012 - May 2015

   Maximizing profitability of the F&B outlet by increasing revenue and controlling costs wherever possible.  Establishing and ensuring the highest service standards.  Monitoring menu, promotional activities etc. and ensuring guests are made aware about the same.  Collecting feedback and complaints from guests and implementing the same to enhance service quality and profitability.  Managing and training F&B staff.  Coordinating with other departments of hotel for events and day-to-day operations.  Planning, forecasting and inventory management of F&B equipment’s. Show less



Resort Van Vihar

• India
• Hospitality

• Restaurant Manager

  • Jul 2010 - Apr 2012

   Looking after the total operation of the restaurant.  Looking after the base kitchen production & Planning.  Arranging Birthday parties and delivering the wow experience.  Developing the Team and cross trained as per the need.  Managing Inventory.  Analyzing the profit and Loss.  LSM activity.  Periodically Food cost report analyzing and post action for better profit of margin.  Looking after the total operation of the restaurant.  Looking after the base kitchen production & Planning.  Arranging Birthday parties and delivering the wow experience.  Developing the Team and cross trained as per the need.  Managing Inventory.  Analyzing the profit and Loss.  LSM activity.  Periodically Food cost report analyzing and post action for better profit of margin.



JW Marriott

• Hospitality
• 700 & Above Employee

• Event Associate

  • Jul 2009 - Jun 2010

   Looking after the buffet setup of the parties.  Looking after the inventories of the crockery and cutleries.  Taking guest feedback.  Analyzing P&L of the particular party.  Training and development of the new joiner.  SOP adherence and proper set up as per the standard.  Looking after the buffet setup of the parties.  Looking after the inventories of the crockery and cutleries.  Taking guest feedback.  Analyzing P&L of the particular party.  Training and development of the new joiner.  SOP adherence and proper set up as per the standard.



Kenilworth Hotel, Kolkata

• India
• Hospitality
• 1 - 100 Employee

• Management Trainee

  • Jan 2008 - Jun 2009

   Looking after complete setup for restaurant.  Ensuring the quality of the good guest service.  Inventory management.  Taking Guest Feedback  Team shift Briefing  Departmental Team Roaster  Looking after complete setup for restaurant.  Ensuring the quality of the good guest service.  Inventory management.  Taking Guest Feedback  Team shift Briefing  Departmental Team Roaster