Network Operations Engineer

• Jul 2022 - Present

Associate Network & security operations Engineer

• Nov 2021 - Jun 2022

• Scanning for open ports on IP network range using TCP/IP protocols and advising of possible threat to the device/Network. • Building Network configuration from Start to end of the service on layer 2 and layer 3. • Netbox tool to complete logic builds & Forwarding to the Fibre team for patching in Data Centre racks.• Configuration of VLANs using access & trunk ports. IP addresses using subnets.• Manipulating BGP path to achieve better latency and throughput. Worked on MPLS, OSPF, BGP & E-BGP.• Creating Change requests, planning maintenance & documenting information on the changes made from legacy to newer technology.• Use of logic monitor for Critical, Warning & Error alerts, on Entire Network. Grafana to see network graphs and live data usage.• Services configurations on CISCO ASR 9k, NCS series routers. Allocation of hundredGig, TenGig & 1Gig ports for MSP partners and Enterprise customers.• Configuring the redundancy Networks using HSRP, Private BGP. • Configuring and setting up the BGP peering on the network.• Actively monitoring Abuse, botnet, and black-listed IP address of the company range.• Understanding of TACACS, Radius Server in CISCO for security and authentication."• Network scalability and migrations, engaging with wholesale partner providers for Network fault resolution.

Enterprise & Government Network support

• Dec 2020 - Oct 2021

Looking after organisation clients’ network infrastructure, which includes Enterprise & Government clients.•Provide 24/7 high-level technical support for Government & Enterprise customers.• Scheduling & running upgrades, maintenance on networks from time to time by analysing, developing, interpreting, and evaluating network systems design and architecture.• Use of Wireshark tool to Analyse, monitor & debug various network issues.• Putty to Telnet or SSH into routers and configure routing to internal and external networks.layer 2 : ARP, STP, VLAN.s(Access & Trunk) , CDP, LDP, FIB, 802. ,dot1q encapsulation.Layer 3 : configuration using IPv4, IPv6, routing protocols, DHCPv4 helper-address, HSRP, IP addressing (VLSM/CIDR), E-BGP, BGP, MPLS, OSPF, EIGRP, ISIS, DNS, DHCP, LAN, WAN, L-WAN, DHCP.Routers/ Firewalls: CISCO Meraki MX, MW versions, CISCO ISR, series, CISCO ASR9K series, CISCO NS5 series, Fortigate 40F, 60F, 100F , 200FTelephony: Yealink , CISCO• Configuring & Resolving network issues on FTTN, FTTC, FTTB, FTTP, HFC, FW on TC1, TC2 & TC4 traffic, NBN Enterprise Ethernet. Along with WAN, LAN, L-WAN, configuration using these technologies.• Ensuring the site-to-site connectivity for MPLS Networks, ensuring the BGP peering with Organisation AS and customer As is maintained.• Supporting field workers & troubleshooting network issues.• QOS and policy-shaping on services.• configuring on Cisco Routers, Switches & Access points as per network design, troubleshooting & supporting on major vendors like Watchguard, FortiGate, and Draytek devices.• Completing assigned tasks from Senior Network Engineers.• Accurately Documenting all the faults with detailed information.• Improving the network performance from time to time by monitoring the traffic, activity, and usage.• Engaging with NBN Network Engineers and Network Support team proactively when raising network faults that need a resolution from NBN.• Configuration of PBX, VOIP & SIP Trunks

level-1 Technical Support (Residential and Small businesses)

• Oct 2020 - Nov 2020

• Identify issues through various testing are in the network and resolving them using a variety of techniques, tools and procedures aligning with organizations policies.• Use of organizations CMS for ticketing system. Handling and resolving inbound tickets relating to technical and accounting queries.• Actively assisting customers in router configurations, SIP(VOIP) configurations, WAN configurations, E-mail configurations, and use of remote assist(FastSupport) to remotely log in and assist customers from time to time depending on the technical issue.• Testing, Troubleshooting and Resolving the Internet connectivity issues with FTTN, FTTP, FFTC, FTTB, FIXED Wireless, HFC (hYBRID FIBRE CO-AXIAL), and Opticomm connections.• Raising Tickets with NBN & co and Opticomm on the service incidents and scheduling the appointments to send out field Technicians and resolve the issue ASAP.• Identifying and resolving various network issues like slow speeds, Dropouts, Packet loss, Connection Failure.

Network Administrator

• May 2020 - Jan 2021

•Analyzing and, interpreting the design of the network. Troubleshooting the LAN, WAN, L-WANs, and another network peripheral Equipment. •Evaluate and install Networking software, operating systems, and Network software applications. •Designing Network as per clients Requirements and Installing, configuring the Network hardware & software such as Routers, Switches, DHCP Server, DNS server. Configuring Network as Static or Dynamic Interface on WAN. •Use of SolarWinds Networking management software to monitor, understand, identify and resolve network issues. Wireshark tool to capture Network traffic on local Interface and resolve the Incident accordingly with a thorough analysis. • Improving the operations of the network by running upgrades & securing from attacks & vulnerabilities. •setting up & Providing Core Network access by adding authorized persons in the access list to secure the organization's Network. •Providing field team with clear instruction from the installation of the devices to cable placement on the device ports. Resolving problems reported by end-users. •Fully supporting, Carrying out the Maintenance and work schedules regularly. Ensuring to have the backup path up & running during the Maintenance and emergency situations to minimize the down time. •Use of Routing protocols such as RIPV2, IS-IS, EIGRP, OSPF for IGP. BGP for exterior gateway protocol. •Preparing and maintaining procedures for Network maintenance, upgrades. Documenting all the workflow information form Incident start to end of the upgrades and Quality process. •Migration of Networks from legacy to current versions. Perform Data backups & disaster recovery options •Use of Service Now Incident Management system for accurate record-keeping •Perform Routine checks on the Network to monitor and improve Network performance. •Generating reports to understand the usage of the Network bandwidth & prioritizing traffic with QOS and policy shaping to avoid delays, congestion on the Network.

Customer Service Representative

• Aug 2017 - Jan 2021