Spyros Siskas

BI & IT Specialist at iCall Support & Growth Ι.Κ.Ε.
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Contact Information
us****@****om
(386) 825-5501
Location
Athens, Attiki, Greece, GR
Languages
  • English Elementary proficiency
  • Greek Native or bilingual proficiency

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Bio

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Credentials

  • Web Development Bootcamp
    Ctrl+Space Labs
    Feb, 2023
    - Sep, 2024

Experience

  • iCall Support & Growth Ι.Κ.Ε.
    • Greece
    • Telecommunications
    • 1 - 100 Employee
    • BI & IT Specialist
      • Sep 2022 - Present

      Maintained 200+ Windows computers on-site and remotely, including all configuring and monitoring. ⬧ WindowsServerAdministrator(Setupgrouppolicies on local servers and GPO through Active Directory, Setup and configuration of VM’s through Hyper-V) ⬧ Configurated and resolved hardware and peripheral (Printers, Scanners) issues ⬧ Created or Updated KPI’s using SSMS, MS Excel and Power BI Maintained 200+ Windows computers on-site and remotely, including all configuring and monitoring. ⬧ WindowsServerAdministrator(Setupgrouppolicies on local servers and GPO through Active Directory, Setup and configuration of VM’s through Hyper-V) ⬧ Configurated and resolved hardware and peripheral (Printers, Scanners) issues ⬧ Created or Updated KPI’s using SSMS, MS Excel and Power BI

  • Voltaerion
    • Greece
    • Telecommunications
    • 1 - 100 Employee
    • IT Specialist
      • Jan 2022 - Sep 2022

      ⬧ Maintained 50+ Windows computers on-site and remotely, including all configuring and monitoring ⬧ Supported entire system administration for CRM ⬧ Effectively perform troubleshooting and system upgrade tasks 1st & 2nd Level Techn ⬧ Maintained 50+ Windows computers on-site and remotely, including all configuring and monitoring ⬧ Supported entire system administration for CRM ⬧ Effectively perform troubleshooting and system upgrade tasks 1st & 2nd Level Techn

  • Nova
    • Spain
    • Telecommunications
    • 1 - 100 Employee
    • 1ST and 2nd level Technical Support
      • Oct 2020 - Mar 2021

      ⬧ Managed call flow and responded to technical support needs of customers. ⬧ Responded to support requests from customers and patiently walked individuals through basic troubleshooting tasks. ⬧ Managed call flow and responded to technical support needs of customers. ⬧ Responded to support requests from customers and patiently walked individuals through basic troubleshooting tasks.

Education

  • University of Ioannina
    Department of Informatics and Telecommunications of the University of Ioannina
  • Vocational high school of Preveza
    High School Diploma, Informatics
    2011 - 2013

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