Box Office & Ticketing Manager

• Oct 2021 - Present

As the Box Office & Ticketing Manager I am responsible for ensuring that every customer has the best experience possible at Kiln Theatre, Cinema, Café and Bar. I recruit, manage and inspire a box office team which embodies our mission to be a theatre for all. I act as a core part of the Marketing & Communications and Operations & Front of House teams, working to ensure the smooth-running of the box office and ticketing system. The role is an integral part of the running of the venue during administration hours, and theatre and cinema incomings.

Duty Manager

• Oct 2021 - Present

Event, Production and Tour Manager

• Jan 2018 - Present

-Event Manager-Tour Manager-Assistant Producer-Public Relations and Communication-Social Media Administrator -Event Manager-Tour Manager-Assistant Producer-Public Relations and Communication-Social Media Administrator

Visitor Services Duty Manager

• Aug 2021 - Oct 2021

As Visitor Services Duty Manager I assist and support the Head of Visitor Services and Estates in the effective delivery of the box office, front of house and building operations. Being a front line manager, I represent the company, ensuring the highest levels of customer service and presentation whilst maximising sales and profitability. As DM I act as the most senior operational manager and I look after:- the safety, comfort and enjoyment of all members of the public and staff; - compliance with all licensing, fire, security, safety and other company regulations and policies;- day-to-day set up of events, including corporate and partnership events. In the event of an emergency, I lead the response in line with company policies and procedures and liaise with the emergency services as necessary. During performances, I work alongside the Company Stage Manager to ensure performance start times are adhered to, as well as effective audience management during weather show pauses and delays.Key responsibilities:- Oversee the smooth running of the venue and box office operation, including documentation of staff training and enforcement of company policies and procedures relating to the ticketing system;- Oversee the Supervisors and Assistants to ensure jobs are completed in a timely manner, attendance, punctuality and presentation is satisfactory;- Train, develop and work closely with all Supervisors and Assistants to deliver the highest level of customer service and meet H&S requirements;- Maintain a thorough knowledge of safety and emergency procedures, manage and implement security checks, and perform an integral role in evacuation procedures;- Manage consumables and merchandise ensuring that stock is ordered and stored in a timely and correct manner;- Assist with recruitment and interviews of the seasonal team;- Meet with contractors onsite, ensuring they receive adequate H&S and site inductioninformation, monitoring works and signing job sheets.

Front of House Supervisor

• Jun 2021 - Aug 2021

- As Front of House Supervisor I assist and support the Duty Manager in the efficient and effective delivery of the Front of House operation, ensuring that the site is clean and well-maintained and provides a safe and welcoming environment for our audience, staff and visitors.- Supervising the Visitor Services Assistants (Front of House), and working closely with all front line teams, I am there to ensure the highest levels of customer service and presentation whilst maximising sales and profitability.

Visitor & Ticketing Assistant

• May 2021 - Oct 2021

Visitor Experience Supervisor

• Dec 2019 - May 2021

-Soundpit Supervisor

Visitor Experience Host

• Nov 2018 - Oct 2020

-Front of House-Sales-Merchandise

Invigilator and Team Representative

• Sep 2018 - Sep 2018

-Invigilating at the exhibit of the Greek Pavilion-Team Representative for the Greek Team-Public Relations for the Studio-Visitor Assistant -Invigilating at the exhibit of the Greek Pavilion-Team Representative for the Greek Team-Public Relations for the Studio-Visitor Assistant

Tour Guide

• May 2018 - Jul 2018

-Tour Guide-Ticket Checker -Tour Guide-Ticket Checker

Invigilator

• Apr 2017 - Jul 2017

-Visitor Assistant-Guide -Visitor Assistant-Guide

Tour Leader

• Oct 2016 - Feb 2017

-Tour guide-Team leader-Booking Management -Tour guide-Team leader-Booking Management

Public Relations Communications Assistant

• Feb 2015 - Aug 2015