Senior Network Consultant

• Mar 2023 - Present

IP Principal Network Engineer

• Nov 2021 - Jan 2023

Senior Network Engineer - Core network Architecture and engineering

• Oct 2015 - Oct 2021

Worked as a senior network engineer at Sungard's global network and cloud infrastructure team. Part of our duties were to engineer new virtualization products, to maintain the core infrastructure and be responsible for all lifecycle activities on a multi-vendor culture environment like multi-tenant Cisco ACI fabrics, Catalyst and Nexus switches all ranges , Juniper MX & SRXs, NSX. One of my biggest achievements with SungardAS was to re-design Menzies Distribution & Aviation Core MPLS infrastructure across the Globe Show less

Network Engineer

• Jan 2015 - Oct 2015

A team player, I worked as a head senior technical engineer for the IP and eLTE Core infrastructure team based exclusively on juniper and Huawei appliances. A team player, I worked as a head senior technical engineer for the IP and eLTE Core infrastructure team based exclusively on juniper and Huawei appliances.

Network Infrastructure Engineer

• May 2013 - Jan 2015

As a senior network engineer and working at the Wembley stadium my responsibilities were to manage, maintain and improve all the FA Group networks and IP systems including the St George Park Science Center and Hilton Hotel. Working within a dedicated Network Team my main duties related to CORE Re-Design, planning of migrations, upgrades and the implementation of new technologies for the Stadium LAN fibre Infrastructure mostly ( 55 comms rooms based on Catalyst/Nexus) , Hosting Environment and our Remote Sites. One of my biggest achievements within TheFA was to design and migrate an MPLS network into a DMVPN cutting the costs up to 60%, approximately 1Million£. Also I re-designed the network for the Wembley Stadium. Show less

Network Architect - Technical Team Leader

• Mar 2012 - May 2013

Part of my responsibilities as Network Architect was to regularly meet the customers on their premises and discuss their network requirements. Multiple visits were scheduled to follow up so we update the customer with any progress prior delivery. Based on their requirements I was designing their solution and provided the relevant low level documents to the team for implementation . I was also responsible to price the customer’s solution and provide a full analysis for all cost involved. Key part of my role was to technically lead a team of two senior and one junior engineer. . Team leader · Designing and deploying new network solutions · Support and maintain the backbone network. . Produce LLD / HLD design documents · Provide solution costs - Pre-Sales. · Participating on site customer meetings to review their services. Show less

Solution Support Engineer

• Nov 2008 - May 2012

I was working as a member of a shift of Tier 2 Solution Support Engineer. My main responsibilities included;• Primary point of contact for customers, taking responsibility for troubleshooting, issue resolution and fault escalation from receipt of the issue from Tier 1 engineers to closure with the customer.• Handling customer calls and emails passed to me from Tier 1 engineers to ensure they are responded to in a professional and timely manner in accordance with the customer’s SLA.• Responsible for the resolving of all customer issues raised through the Tier 1 service desk team, ensuring that customers are updated within agreed timeframes and that issues are resolved within the quickest possible time.• Communication with customers during major service outages ensuring information is accurate and updated to agreed timeframes• Management of escalation through other teams ensuring quality of feedback and service to customers at all times.• Always ensuring that the highest levels of service are delivered to Claranet’s customers• Liaising with third party suppliers to ensure that faults are resolved within the correct time frames according to the product service level agreements in place • Working with the Service Management team to provide details on customer issues and help them to meet Service Managed customer needs.• Proactive development of issues resolution information helping the Tier 1 team to maintain and improve first point of contact resolution. Show less

Corporate Support Engineer - Managed Services

• Apr 2007 - Nov 2008

I was working as a senior support engineer to provide a high level after sales support to Claranet’s corporate customers. This is a role with exposure to Broadband, Leased Lines and Firewall technologies in a busy environment. My main duties and responsibilities include being the primary point of contact for private circuits, MPLS solutions and service managed customers. I am dealing with advanced technical problems for our corporate customers providing advice and solutions to our customer base via the telephone and email hands on installation and configuration of Cisco routers, Juniper Netscreen appliances, zyxel, watchguard and other related equipment. Show less

Network Engineer

• Nov 2006 - May 2007

I was responsible for continuous development and implementation of the new IP technologies as well as providing a high standard of technical pre-sales support: • Installation, configuration and integration of CISCO devices at customers' sites • Administering the internal LAN/WAN network system • Assessing new available technologies such as VPN, Cisco, MCU, routers, switches, gatekeepers, gateways, PIX and all other relevant IP, related hardware/software • Implementing and operating desktop video conferencing solutions Show less