Experience

Ingo Money

• United States
• Financial Services
• 100 - 200 Employee

• Fraud Prevention Specialist

  • Feb 2022 - Present

  Review, assess, and attempt to prevent fraudulent activity of presented checks to be cashed Review financial information to identify and resolve issues Compare financial data from various sources and document any gathered information during the transaction Ensure accuracy of work with strong attention to detail Decision checks for cashing, based on overall assessment/review Review, assess, and attempt to prevent fraudulent activity of presented checks to be cashed Review financial information to identify and resolve issues Compare financial data from various sources and document any gathered information during the transaction Ensure accuracy of work with strong attention to detail Decision checks for cashing, based on overall assessment/review



OS National, LLC

• United States
• Real Estate
• 200 - 300 Employee

• Escrow Support Specialist

  • Dec 2020 - May 2023

  Requested, followed up, and uploaded mortgage payoffs, utility bills, and HOA closing documents Acted as liaison between Escrow Officer, Customers, HOAs, utility companies, and mortgage lenders Learned, perfected, updated training docs, and trained team members on utility bill procedures Assisted team and other teams (as needed) with special projects Maintained team metrics and service level agreements per actions Requested, followed up, and uploaded mortgage payoffs, utility bills, and HOA closing documents Acted as liaison between Escrow Officer, Customers, HOAs, utility companies, and mortgage lenders Learned, perfected, updated training docs, and trained team members on utility bill procedures Assisted team and other teams (as needed) with special projects Maintained team metrics and service level agreements per actions



Yusen Logistics

• Japan
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Air Export Agent

  • Mar 2020 - Jun 2020

  Review new customer orders and request/arrange pick up. Create shipments, assign carriers, and dispatch shipments. Request for shipper to complete all necessary Custom documents. Schedule booking with a series of airlines. Facilitate the shipment of cargo via air transport. Track and trace shipments. Dispatch freight. Create Master and House Airway Bills and update shipment statuses. Communicate all emergencies, delays due to weather and carrier schedule changes. Resolve problems for customers, warehouse, and carrier. Communicate with carriers, offices, overseas agents and service providers. Comply with TSA, Quality Assurance Standards. Show less



Asbury Automotive Group

• United States
• Automotive
• 700 & Above Employee

• Scheduling BDC Specialist

  • Feb 2018 - Mar 2020

  Handled high volume inbound/outbound calls and emails to scheduled appointments (Approximately 50-100 calls/day) Established working relationships with Customers, Service Advisors, and Managers Identified customer needs and provide information on service appointment availability Researched and resolved issues, offering solutions and alternatives Handled high volume inbound/outbound calls and emails to scheduled appointments (Approximately 50-100 calls/day) Established working relationships with Customers, Service Advisors, and Managers Identified customer needs and provide information on service appointment availability Researched and resolved issues, offering solutions and alternatives



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Front End Associate; Head Cashier

  • Mar 2017 - Aug 2019

  Opened/Closed the store Provided supervision, coaching, and support to front end team Delivered a quick, professional, and friendly checkout experience Engaged in safe work practices and promote a safe work environment Provided excellent customer service and assist with sales and Lowe’s store credit Opened/Closed the store Provided supervision, coaching, and support to front end team Delivered a quick, professional, and friendly checkout experience Engaged in safe work practices and promote a safe work environment Provided excellent customer service and assist with sales and Lowe’s store credit



Bank of America

• United States
• Banking
• 700 & Above Employee

• Operations Representative

  • Apr 2017 - Aug 2018

  Processed customer deposits through accurate data entry and adhere to privacy protocols Ensured the MICR line, amount, and payee information match for all transactions Protected sensitive customer information during transactions Met performance metrics for speed and accuracy in data entry Processed customer deposits through accurate data entry and adhere to privacy protocols Ensured the MICR line, amount, and payee information match for all transactions Protected sensitive customer information during transactions Met performance metrics for speed and accuracy in data entry



Tony's Sports Bar & Grill

• Roswell, GA

• Assistant Manager/ Server/ Bartender

  • Mar 2016 - Jan 2017

  Provide quality customer service assistance for sales, as well as inventory/price verification. Act as liaison and establish working relationships with third party vendors for support. Responsible for managing point-of-sale operations; cash, check and credit card transactions. Responsible for processing inventory and preparing merchandise. Assist with training and supervising employee’s performance. Provide quality customer service assistance for sales, as well as inventory/price verification. Act as liaison and establish working relationships with third party vendors for support. Responsible for managing point-of-sale operations; cash, check and credit card transactions. Responsible for processing inventory and preparing merchandise. Assist with training and supervising employee’s performance.



Kelly

• United States
• Staffing and Recruiting
• 700 & Above Employee

• T1 iOS Advisor

  • Jul 2015 - Jan 2016

  Served as first point of contact for all customer related issues(both technical and not technical), via email and phone. Provide remote customer technical support for Apple, Inc, for all iPhones, iPads, and iPods. Take and provide detailed documentation, management, escalations (if necessary), for all calls. Served as first point of contact for all customer related issues(both technical and not technical), via email and phone. Provide remote customer technical support for Apple, Inc, for all iPhones, iPads, and iPods. Take and provide detailed documentation, management, escalations (if necessary), for all calls.



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Dispatch Technician

  • Apr 2013 - May 2015

  Provided quality customer service assistance for external clients through the US and Internationally Acted as liaison and establish working relationships with third party vendors for purchase of needed hardware Responsibility included the dispatching, world-wide, of technicians for work order repairs Tasked with ownership of all acquired work (to include, but not limited to documentation, management, and resolution) Provided quality customer service assistance for external clients through the US and Internationally Acted as liaison and establish working relationships with third party vendors for purchase of needed hardware Responsibility included the dispatching, world-wide, of technicians for work order repairs Tasked with ownership of all acquired work (to include, but not limited to documentation, management, and resolution)