Kevin Spooner

Encompass and Technology Support at Delmar Mortgage
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Contact Information
us****@****om
(386) 825-5501
Location
Greater St. Louis
Languages
  • English -

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Credentials

  • Customer Service over the Phone
    LinkedIn
    Nov, 2016
    - Sep, 2024
  • Up and Running with LinkedIn
    LinkedIn
    Nov, 2016
    - Sep, 2024

Experience

  • Delmar Mortgage
    • United States
    • Financial Services
    • 100 - 200 Employee
    • Encompass and Technology Support
      • Dec 2019 - Present
  • USA Mortgage
    • United States
    • Financial Services
    • 500 - 600 Employee
    • Encompass Administrator
      • Dec 2015 - Dec 2019

      Manage and administer the LOS system Ellie Mae Encompass

    • Appraisal Coordinator
      • Sep 2014 - Dec 2015

      Order and receive appraisals. Familiarity with Collateral Underwriter, VA Appraisal Portal, UCDP, and other appraisal related matters for the company.

    • Collateral Review, Shipping
      • Aug 2012 - Aug 2013

      Prepare mortgage documents for shipping/uploading to individual investors, track origional documents, and work with title companies to recieve signed documents in a timely manor Prepare mortgage documents for shipping/uploading to individual investors, track origional documents, and work with title companies to recieve signed documents in a timely manor

  • Connexions Loyalty
    • United States
    • Customer Care Unit Agent
      • Jan 2007 - Jun 2012

      First Tier escalation for customer service issues. Modification of existing travel reservations. Creation of new travel bookings. First Tier escalation for customer service issues. Modification of existing travel reservations. Creation of new travel bookings.

  • HITS Scanning Solutions
    • Quality Control Agent
      • Aug 2002 - Dec 2006

      Quality control of scanned documents including modification of image files and re-scans Quality control of scanned documents including modification of image files and re-scans

Education

  • University of Missouri-Saint Louis
    B.A., Mass Communications
    1999 - 2001
  • Truman State University
    Theatre/Theater
    1997 - 1999
  • Hazelwood Central
    Missouri College Prepratory HS Degree
    1994 - 1997
  • Hazelwood Central
    Missouri Colledge Prepatory High School Degree
    1994 - 1997

Community

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