Customer Support/Social Media Manager

• May 2023 - Present

Pr/Brand Manager

• May 2023 - Present

Technical Recruitment Consultant

• Dec 2022 - Present

Freelance Writer

• May 2019 - Present

Content writer

• Apr 2023 - Jun 2023

Technical Recruiter

• Dec 2022 - Jun 2023

Sales Development Representative

• Oct 2022 - Jun 2023

• Completed a comprehensive training program to prepare for a career as a sales development representative. • Dedicated over 5 hours weekly to learning and practicing fundamental SDR skills. • Developed skills in prospecting methodologies, phone/email outreach techniques, and qualifying frameworks. • Introduced to sales technologies such as Salesforce, Outreach, and LinkedIn Sales Navigator. • Completed a comprehensive training program to prepare for a career as a sales development representative. • Dedicated over 5 hours weekly to learning and practicing fundamental SDR skills. • Developed skills in prospecting methodologies, phone/email outreach techniques, and qualifying frameworks. • Introduced to sales technologies such as Salesforce, Outreach, and LinkedIn Sales Navigator.

Customer Support Associate

• Jun 2021 - Oct 2021

• Utilized phone and email outreach to effectively convey information to personnel. • Assessed patient room and care environment and implemented strategies to optimize comfort, increasing patient satisfaction by 35%. • Completed paperwork and evaluation forms to document 100+ patient interactions within the facility. • Provided family members with general health education and tips for patient care. • Distributed care instruction and educational materials to inform patients of care plans and next steps Show less

Customer Support Associate

• Nov 2020 - Jun 2021

• Managed client connections, responding to 100+ inquiries via email and in-person, resolving complaints daily. • Received and transferred inbound calls to relevant personnel or departments. • Developed engagement strategies to support team members and optimize workflow, boosting efficiency and productivity by 25%. • Provided administrative support by managing incoming calls, coordinating files, and sorting mail. • Completed various simultaneous job tasks to support the professor’s academic, research, and operational needs. • Utilized industry trends to create engaging digital content and campaigns that drove community engagement on Instagram, Twitter, and Facebook by over 50% Show less

Executive Assistant/Virtual assistant

• Sep 2017 - Oct 2020

· Provided administrative support to the CEO, including managing calendar, scheduling appointments, making travel arrangements, and preparing reports · Coordinated with various departments to ensure timely completion of projects and initiatives · Managed confidential information and ensured the protection of sensitive data · Conducted research and analysis to aid in decision-making and contributed to the development of strategic plans. · Managed incoming and outgoing communications, including phone calls, emails, and mail · Maintained office supplies and equipment and ensured their proper functioning · Coordinated meetings and events, including scheduling, preparing materials, and arranging logistics · Assisted in the preparation of reports and presentations for senior managements Show less

Customer Service Sales Representative

• Jan 2018 - Aug 2018

• Stocked, replenished, and organized inventory of merchandise and supplies efficiently. • Maintained accurate and attractive merchandise display, ensuring strategic product placement to maximize purchases. • Assisted customers in completing purchases, locating items, and joining reward programs, improving customer satisfaction by 45%. • Provided support services to customers by answering questions regarding store policies and ensuring prompt follow-up actions on all queries. • Volunteered for extra shifts during holidays and peak periods to alleviate staffing shortages. Show less