Experience

Triton Renovation Inc.
• United States
• Construction
• 1 - 100 Employee
• Project Manager

  • Jan 2020 - Present


Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Technical Specialist

  • 2015 - 2019

  ➤ Resolved issues with OS X operating system reaching as far back as El Capitan to current system Mojave and built customer relations through accurate resolutions and simple explanations to complex software and hardware issues. ➤ Assisted new users on getting started with Apple products and provided current users with quick and efficient support, assessing customer needs and providing solutions while developing strong, positive relationships. ➤ Addressed customer concerns by providing troubleshooting support, advice or solutions on the spot, using knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. ➤ Mentored new employees to help them quickly acclimate to store environment as well as referred customers to higher level support team members as needed for escalated issues to get them up and running again. ➤ Provided personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects while providing the best care for customers. ➤ Responded to in-person, customer-facing technology issues, listening to customers describe their problem, diagnosing the nature of the issue, and walking them through the steps required to resolve it. ➤ Assisted with installing software, maintaining computer systems, and repairing computer hardware that could be managed in-house or preparing computer hardware to be sent out for more involved repairs at Apple technical centers. Show less



Screen Savers LLC

• United States
• Consumer Electronics
• 1 - 100 Employee

• Technician/Assistant Manager

  • 2013 - 2015

  ➤ Diagnosed and repaired a variety of cell phones and tablets, specializing in Apple products, successfully repairing over 100 devices without any major issues and raising sales by 20% by offering customized cell phones. ➤ Performed high quality repairs and refurbishment of electronic devices including phones, tablets, and laptops as well as completing other duties as required by management, including cleaning of work areas, bathrooms, and office environment. ➤ Documented repairs and parts information utilizing repair tracking documents, work orders and an in point of sale computer tracking system including administering all paperwork while keeping inventory of merchandise and ordering new parts for stock. ➤ Assisted new and existing customers with purchases and activation of mobile devices or services, providing optimal customer service and managing work in fast-paced environment. ➤ Provided free troubleshooting and repair estimates for customer approval as well as opening, disassembling, repairing and replacing parts, in addition to reassembly of units when done. ➤ Ensured center had replacement kits and spare parts for any planned repair and ordered parts and supplies from manufacturers as required. ➤ Sold cell phones, cell phone accessories, and tablets to customers as well as testing repaired units and contacting customers when they could retrieve their units. Show less



Amelias Restaurant

• United States
• Religious Institutions
• 1 - 100 Employee

• Assistant Manager

  • 2006 - 2011

  ➤ Advanced from counterman to assistant manager in less than two years, supervising all daily operations as well as generating and promoting business by marketing to surrounding work places. ➤ Interviewed, hired, and trained employees as well as planning, assigning, and directing work in addition to scheduling and managing 10 team members to cover shifts weekly according to historical customer patterns. ➤ Appraised team member performance, rewarding and disciplining employees including terminations, addressing team member complaints and resolving problems as well as coaching and mentoring team members to ensure their success on the job and guest satisfaction. ➤ Modeled professional behavior while creating a warm, fun, friendly, and hospitable environment that encourages team members to do their best, working on all job categories as needed. ➤ Ensured complete and timely execution of corporate marketing programs, promoting suggestive selling techniques and maximizing table turnover by utilizing all aspects of server absolutes. ➤ Met and greeted guests, investigating and solving food quality/service issues, and effectively managing the restaurant within company policies to ensure 100% guest satisfaction. ➤ Reviewed financial statements, sales and activity reports and other performance data to measure productivity and goal achievement to determine areas needing cost reduction and program improvement. ➤ Collected, analyzed, updated, and reconciled payroll, timesheet, benefit, and employee data within the human resources information system for accuracy, appropriateness, and documentation, researching discrepancies and processing appropriate corrections including preparing supplemental payrolls as needed. Show less