Experience

Payment Logistics

• United States
• Financial Services
• 1 - 100 Employee

• OEM partnership consultant - Payment Logistics (TM)

  • Jan 2022 - Present

  At Payment Logistics I speak to software vendors that are looking to enhance their software in an efficient, scalable way on a daily way on a daily basis. Long development time, complexity of payments and error in processing transactions lead to loss of revenue, increased back office and data load, and a lack of understanding of the customer base. I help ISVs become worry free when it comes to advanced, modern payment processing (mobile, Web2, POS, email) while investing minimal internal resources. Show less



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Specialist

  • Mar 2009 - Apr 2019

  Manage high volume of phone calls and provide response to all maintaining high quality of services and performance standards. Facilitate sales of all services according to company and client requirement. Coordinate with customers and avoid any discontinuation from his or her end. Assist customers with all knowledge on products and services and perform required repairs and prepare bills for same. Administer all customer complaints and ensure timely resolution within required guidelines. Supervise all unresolved compliant for sales. Perform troubleshoot on all customer service issues and schedule all field service calls as required. Manage and process and correspondence with customers. Schedule all customer appointments according to procedures and documents all customer transactions and prepare required paperwork. Prepare all new contracts and handle all incoming calls for same. Analyze all client requirements and assist to prepare all service contracts and facilitate sales for same. Perform all follow up for all outbound calls. Supervise all on line chat sales calls for clients. Ensure optimal level of client satisfaction at all times and process all orders on phone. Show less