Experience

Mountain Media

• Media Production
• 1 - 100 Employee

• Owner - Creative Director

  • 2015 - Present

  - Web Design, Digital Marketing. Videographer, Photographer- Build and maintain websites for clients. - Help design and customize websites for my clients.- Design banners, logos, as needed for clients. - Web Design, Digital Marketing. Videographer, Photographer- Build and maintain websites for clients. - Help design and customize websites for my clients.- Design banners, logos, as needed for clients.



Utah Valley University

• United States
• Higher Education
• 700 & Above Employee

• Adjunct Professor - Digital Media

  • 2015 - 2019

  - Currently teach Media Traffic & Analytics a Digital Marketing course. - Provides students access to all the leading and most effective traffic techniques, ranging from organic search traffic and all aspects of SEO, through paid traffic of all kinds, and on to free, direct traffic methods. Includes Web and Mobile traffic techniques and analytical tools. Covers all the concepts involved in these areas of traffic and analytics.- Students will have experience actually generating traffic to a real web page (and may even make money), and using analytical tools to evaluate their results- Conduct research, accumulate resources, ensuring material and structure is informative, relevant and to stay current with latest trends.- Topics included Websites, Emails, Search (Paid & SEO), Social Media, Analytics (including Google Analytics and Marketing Automation), Online Ads, Mobile Marketing, and Content Marketing.



Solera | DealerSocket

• United States
• Software Development
• 300 - 400 Employee

• Director, Technical Support

  • 2016 - 2018

• Manager, Data Services

  • 2015 - 2016

  - Manage a team of Data Analyst I, Data Analyst II, and Senior Analysts- Create new and manage existing processes to make the department more efficient- Run SQL updates to fix data issues, Debug SQL Stored Procedures- Maintain integrations with various third party data vendors- Manage the support ticket queue and ensure that the team adheres to the agreed SLA- Responsible for training the team on new functionality, integrations or any other changes affecting their job duties



Vivint

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Wireless Customer Care Manager

  • 2013 - 2015

  • Helped start the Wireless Call Floor, hired, trained, created policies and procedures,mapped out troubleshooting guides, implemented tools for the department.• Worked directly with stakeholders to implement system roll-outs and projects• Created dashboards, and custom reports for Vivint Wireless & Executives using SQLqueries including: customer experience, attrition, onboarding, CSAT, etc...

• Supervisor, Customer Care

  • 2012 - 2013

  • Managed a team of front line agents, responsible for responding to customers inquires• Responsible for developing and training agents, helping them reach their goals



Nielson Woodworking Inc.

• Shop Foreman

  • 2009 - 2012



Nielson Woodworking Inc.

• Shop Foreman

  • 2002 - 2007