Spencer Terry
General Manager at Fear Factory SLC- Claim this Profile
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Bio
Patricia Cooper
Spence joined our organization and quickly realized the need to build community relations! In his role as Concierge at one of our portfolio's top net operating income producer he became a key part of our successes in networking amongst our residents. Spence planned events that allowed people living at our communities to get to know each other on both a professional and personal level. Each venue he picked was diverse in its ethnicity and allowed our residents to discover different cultures while dining in the Cambridge area. By focusing on building a community, Spence increased our Resident Satisfaction, which showed by our increased resident referrals. Spence was also a large part of our increase of our Facebook engagement, due to his resident gatherings and connections.
Renee Dankerlin
Spencer Terry is a leading management expert in the hospitality industry who knows how to attract international and national business. This has increased business and loyalty among the clients of the large businesses who have, in turn, helped create local jobs. Mr. Terry's his client-orientation and communication skills exemplary; and his integrity, sophistication, and professionalism are legend. He developed, early in his career, a chamber of commerce for Malvern. Iowa. It is not surprising that he is sensitive to the need to create a business environment that attracts new investors to communities. Real estate financiers and others interested in the economic growth of the Inter-Mountain Region would benefit greatly from his expertise. I wish him well, as he returns to Salt Lake City, Utah, in order to advance his career and rejoin his extended family.
Patricia Cooper
Spence joined our organization and quickly realized the need to build community relations! In his role as Concierge at one of our portfolio's top net operating income producer he became a key part of our successes in networking amongst our residents. Spence planned events that allowed people living at our communities to get to know each other on both a professional and personal level. Each venue he picked was diverse in its ethnicity and allowed our residents to discover different cultures while dining in the Cambridge area. By focusing on building a community, Spence increased our Resident Satisfaction, which showed by our increased resident referrals. Spence was also a large part of our increase of our Facebook engagement, due to his resident gatherings and connections.
Renee Dankerlin
Spencer Terry is a leading management expert in the hospitality industry who knows how to attract international and national business. This has increased business and loyalty among the clients of the large businesses who have, in turn, helped create local jobs. Mr. Terry's his client-orientation and communication skills exemplary; and his integrity, sophistication, and professionalism are legend. He developed, early in his career, a chamber of commerce for Malvern. Iowa. It is not surprising that he is sensitive to the need to create a business environment that attracts new investors to communities. Real estate financiers and others interested in the economic growth of the Inter-Mountain Region would benefit greatly from his expertise. I wish him well, as he returns to Salt Lake City, Utah, in order to advance his career and rejoin his extended family.
Patricia Cooper
Spence joined our organization and quickly realized the need to build community relations! In his role as Concierge at one of our portfolio's top net operating income producer he became a key part of our successes in networking amongst our residents. Spence planned events that allowed people living at our communities to get to know each other on both a professional and personal level. Each venue he picked was diverse in its ethnicity and allowed our residents to discover different cultures while dining in the Cambridge area. By focusing on building a community, Spence increased our Resident Satisfaction, which showed by our increased resident referrals. Spence was also a large part of our increase of our Facebook engagement, due to his resident gatherings and connections.
Renee Dankerlin
Spencer Terry is a leading management expert in the hospitality industry who knows how to attract international and national business. This has increased business and loyalty among the clients of the large businesses who have, in turn, helped create local jobs. Mr. Terry's his client-orientation and communication skills exemplary; and his integrity, sophistication, and professionalism are legend. He developed, early in his career, a chamber of commerce for Malvern. Iowa. It is not surprising that he is sensitive to the need to create a business environment that attracts new investors to communities. Real estate financiers and others interested in the economic growth of the Inter-Mountain Region would benefit greatly from his expertise. I wish him well, as he returns to Salt Lake City, Utah, in order to advance his career and rejoin his extended family.
Patricia Cooper
Spence joined our organization and quickly realized the need to build community relations! In his role as Concierge at one of our portfolio's top net operating income producer he became a key part of our successes in networking amongst our residents. Spence planned events that allowed people living at our communities to get to know each other on both a professional and personal level. Each venue he picked was diverse in its ethnicity and allowed our residents to discover different cultures while dining in the Cambridge area. By focusing on building a community, Spence increased our Resident Satisfaction, which showed by our increased resident referrals. Spence was also a large part of our increase of our Facebook engagement, due to his resident gatherings and connections.
Renee Dankerlin
Spencer Terry is a leading management expert in the hospitality industry who knows how to attract international and national business. This has increased business and loyalty among the clients of the large businesses who have, in turn, helped create local jobs. Mr. Terry's his client-orientation and communication skills exemplary; and his integrity, sophistication, and professionalism are legend. He developed, early in his career, a chamber of commerce for Malvern. Iowa. It is not surprising that he is sensitive to the need to create a business environment that attracts new investors to communities. Real estate financiers and others interested in the economic growth of the Inter-Mountain Region would benefit greatly from his expertise. I wish him well, as he returns to Salt Lake City, Utah, in order to advance his career and rejoin his extended family.
Experience
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Fear Factory SLC
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United States
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Entertainment Providers
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1 - 100 Employee
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General Manager
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Jun 2015 - Present
I combined my talents of company management with a passion for Halloween. Running a top 10 halloween attraction in the US is a year-round job. From talent management, leadership development, recruiting, operations, collaborating with sales, engineers, builders, actors, makeup staff, security, EMT's and more, I help our team be one of the best attractions in the world. Over 65,000 attendees each year, nearly 3/4 of a mile of scaring/interactive spaces, 3 rides, 6 buildings up to 6 stories high, and spanning over an entire city block in downtown Salt Lake City, Utah. With awards ranking them as #3 in the world (buzzfeed.com), and top 10 in the U.S. (USA Today & Travel Channel), Legendary Haunt Tour Award recipient, and more, Fear Factory has quickly grown to be one of Utah's – and the world’s – favorite Halloween entertainment attractions. It’s vastness requires a waiver to be signed prior to entry, and opens each fall, plus periodically throughout the year for special events. Home to over 11 documented historical deaths, featured in movies and films, boasting over 100 nightly live actors, and is heavily awarded within the industry, it’s a great place to bring family, friends, coworkers and more for an evening of entertainment, thrills and fun. Show less
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HAUNTED ATTRACTION ASSOCIATION
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United States
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Entertainment Providers
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1 - 100 Employee
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Board Member
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Apr 2019 - Present
The HAA represents professional haunted attraction owners, operators, designers, vendors, enthusiasts, and artists who have turned the business of fright into a multi-million dollar industry with its own tradeshows, experts, suppliers, magazines, educational seminars and events. Each year, haunted attraction owners and operators spend millions of dollars on state-of-the-art special effects, audio-animatronic creatures, Hollywood-quality makeup and masks, costumes, lighting gear, sound equipment, and other products to ensure their customers have a frightful experience. Our attractions have also been showcased in USA Today, Time Magazine, The Wall Street Journal, and other national publications. The Haunted Attraction Association was formed in 2011 when the International Association of Haunted Attractions (IAHA), founded in 1998, and the Haunted House Association (HHA), founded in 2008, joined forces to form a new association with the common goal of protecting our members and promoting haunted attractions around the world. HAA membership is open to all haunted attraction owners and operators, vendors, home haunters, conventions, professional actors, makeup artists, costumers, and enthusiasts. The HAA advocates haunts that keep activities on-site and follow standards of ethical, responsible behavior at all times. A key goal of our organization is to promote the safe operation of haunted attractions through affordable, quality safety education and training. Each year, HAA partners with TransWorld’s Halloween and Attractions Show and other events to offer the Certified Haunted Attraction Operator Seminar (C.H.A.O.S.) safety program. Show less
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Inclusion Center for Community and Justice
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United States
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Civic and Social Organizations
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Executive Director
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Jan 2016 - Apr 2017
In short, the Inclusion Center changes lives and communities. We bring awareness to issues that divide, separate and often exclude us from the happiness life has to offer. We engage conversations and create empathy and understanding of difference. Through relationship building, we conquer fears, connect deeply with others, and begin dismantling prejudices and stereotypes. Inclusion Center creates change agents who put these moments into action, creating systemic, long term social change, making our community mutually respectful, inclusive and just. Thus, increasing quality of life, happiness, economic measures, health and much more. Show less
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Equity Residential
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United States
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Real Estate
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700 & Above Employee
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Operations
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Feb 2014 - Apr 2015
As an S&P 500 and Fortune Magazine's 2015 Most Admired Company, Equity Residential allows me to use perfected guest relations skills in a new industry, similar to hotels: residential living. • Provide services to nearly 500 units and 800 residents in a luxury living development near Harvard & MIT. • Credited for increasing loyalty and satisfaction scores by 23% in 8 months by assisting with building operations, security, management of nearly 33,000 packages annually, sales, full event management, satisfaction and loyalty services. • Co-direct social media site and increase brand loyalty via property communications. • Drive excellent guest satisfaction expectations to retain 97% occupancy and $18.5 million revenue annually Show less
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The Charles Hotel
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United States
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Hospitality
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1 - 100 Employee
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Director of Front Office / HSKP Management Operations
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Jun 2013 - Feb 2014
Known as one of the most elite hotels in Boston, serving Presidents, Congress, Global Leaders and more, the Charles Hotel allowed me to utilize my skills for optimum service levels. • Directed and managed a team of 1 Assistant Director, 4 Managers, 3 Supervisors and over 75 staff to serve upscale clientele in both Front Office and Housekeeping. • Managed all Rooms Division operations including Housekeeping, Porters, Laundry, Lobby Greeters, Concierge, Door, Bell, Front Desk, and PBX staff. • Average occupancy of 82%, rooms control, strategic logistics, high level security, VIP detail, • Recognized with 5 diamond cleanliness standards, a Fine Hotels and Resorts award, and an AMEX Preferred Hotel, our team collaborated together to ensure the highest levels of hospitality. Show less
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Ameristar Casino Hotel
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Ameristar Casino/Hotel, Council Bluffs, IA
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Hospitality Operations Division Assistant Manager, Front Office Management
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2010 - Jun 2013
Front Office Management, Executive Housekeeper, Division Manager for Hotel and F&B (Hospitality Operations): • Manage Hospitality Operations, property wide, including Hotel, Front Desk, Valet, Bell, PBX/Call Center, Stewarding and EVS • Lead a team of 10 Supervisors, 8 Leads, 20 Trainers and 175 team members and controlled over $558,000 of variable expenses while utilizing over 116 FTE’s, annually. • Provided support to all areas of the property, including 8000 sq. ft. of banquet space, 6 restaurants, 38,000 sq. ft. of gaming space, 1600 slots and 23 table games. • Managed operations of 160 rooms in Iowa’s only 4 Diamond Hotel, and implemented strategies that obtained cleanliness and operational goals of 95% or higher, while yielding $7.1million dollars with an occupancy rate of 95.3% in 2011. • Nominated for Leader of the Quarter on three occasions; Selected as Leader of the Quarter in Q2 2012. Show less
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Malvern Area Betterment Association
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Malvern, IA
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Board of Directors President, President Emeritus
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Dec 2006 - Dec 2012
While serving as President for the Malvern Area Betterment Association, a 501C3 non-profit, I had the greatest opportunity to do what I love: serve while empowering others to succeed. Presided over a board of 7 leaders, managed budget, conducted open forum membership meetings, organized events, collaborated with city officials, volunteers and civic opportunities. Created and directed Gateway of Chaos Haunted House, voted Iowa's #1 Haunted House two years in a row. 7,000 square feet and $100,000+ invested in making it a tourism attraction. Created curriculum for high school students to earn credit for graduation while volunteering with us and learning skills www.gatewayofchaos.com Show less
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National Conference for Community and Justice (ICCJ and IC)
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NCCJ/ICCJ in Utah and Inclusive Communities in Nebraska
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Program Director
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May 2000 - Apr 2009
• Direct and manage all youth and adult educational 'human relations' programming regarding aspects of a mission focused on confronting prejudice, bigotry and discrimination through raising awareness, fostering leadership and encouraging advocacy for a just and inclusive society. • Directed an 8 state region (NE, IA, UT, ID, WY, CO, NV, AZ), $50,000 budget, and 200+ Volunteers • Responsibility for the development, design, execution, training, coordination and evaluation of the region’s youth and adult diversity programs, residential retreats and large conferences which directly reached over 8,000 people annually. Show less
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Sunstone Hotel Investors Inc.
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Hospitality
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1 - 100 Employee
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Hotel Operations Manager, Front Office Manager
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May 1997 - May 2000
• Led hotel Front Office operations of two of Utah's Marriott conference center properties, including all Concierge, Front Desk, Rooms Control, Bell, Reservations, and PBX staff. • Yielded a 27% increase of Hotel/Front Office GSS scores through strategies implemented in the hotel via guest recognition, employee incentives, front line retention and consistent cleanliness strategies, resulting in several awards for both the property. • Assisted Housekeeping, Sales, F&B and Human Resources departments in daily operations. Show less
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Education
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WSU, UVU, AU
Business Administration with emphasis in HR Management, Marketing, Business Admin, Hospitality/Theme Park Admin, Human Resources
Community
