Vice President of Operations

• Jan 2021 - Present

Client Support Technician

• May 2019 - Jan 2021

Service internal clients and offer levels 1-3 support, working together with infrastructure and application development teams to resolve issues. Fulfill Active Directory and Exchange security requests from management and users, including managing security and distribution groups, creating new users and delegating permissions, as well as fulfilling RSA two-factor authentication requests. Implement solutions determined by the Information Security Unit to manage endpoint vulnerabilities. Troubleshoot and support Citrix XenApp and XenDesktop issues. Field calls from internal and remote users to ensure minimal downtime and offer appropriate solutions to issues that arise. Assist with company-wide rollout of Virtual Desktop.

Computer Technician

• Sep 2017 - May 2019

Recommended architectural improvements, infrastructure design solutions, and technology integration solutions to administration. Trained junior members of IT team regarding networking and IT security fundamentals. Assisted in transition from on-site to cloud-based services. Developed and implemented a network architecture upgrade for two district facilities. Recommended upgrading network access and content filtering solutions to administration. Deployed and managed over 1,000 new endpoints during the 2018-19 school year. Conducted penetration testing and vulnerability scanning on network and endpoints to improve and maintain our domain's security posture.

Owner

• Jan 2018 - Jan 2019

Assist customers with general computer maintenance and repair issues. Refurbished computers for later resale. Consult for private customers and local business owners on IT solutions and upgrades. Conduct in-home repairs of computers and network devices for customers. Assist customers with general computer maintenance and repair issues. Refurbished computers for later resale. Consult for private customers and local business owners on IT solutions and upgrades. Conduct in-home repairs of computers and network devices for customers.

Foreman and Project Estimator

• Jun 2013 - Sep 2017

Reviewed project details to ensure that the correct equipment and materials were brought to job sites. Interacted in a positive manner with employees to demonstrate high standards and mitigate issues effectively. Communicated with all stakeholders on job milestones. Provided accurate measurements and cost estimates for all projects to customers and management. Supervised and completed over $100,000 in asphalt maintenance services yearly. Reviewed project details to ensure that the correct equipment and materials were brought to job sites. Interacted in a positive manner with employees to demonstrate high standards and mitigate issues effectively. Communicated with all stakeholders on job milestones. Provided accurate measurements and cost estimates for all projects to customers and management. Supervised and completed over $100,000 in asphalt maintenance services yearly.