Experience

Belong

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Homecare Team Lead

  • Nov 2023 - Present

  Salt Lake City, Utah, United States Mentor, guide, and manage a team of three Home Maintenance Associates, ensuring alignment with Belong's objectives. Vendor Relationships: Foster robust relations with service providers, emphasizing quality and timely execution. Process Oversight: Oversee the home maintenance process, driving efficiency, and ensuring customer satisfaction. Strategic Collaboration: Partner with sales, home improvement, marketing, and other teams to maximize operational synergy. Data Utilization:… Show more Mentor, guide, and manage a team of three Home Maintenance Associates, ensuring alignment with Belong's objectives. Vendor Relationships: Foster robust relations with service providers, emphasizing quality and timely execution. Process Oversight: Oversee the home maintenance process, driving efficiency, and ensuring customer satisfaction. Strategic Collaboration: Partner with sales, home improvement, marketing, and other teams to maximize operational synergy. Data Utilization: Harness analytics to drive process improvement and strategic decision-making.

• Sr. Member Success Manager

  • Jul 2022 - Nov 2023

  Salt Lake City, Utah, United States Manage a portfolio of 75-80 accounts with two sided relationships - translating to 2-8 relationships per account Training and onboarding new Customer Success Managers as they ramp to a full book of business Transition to take over operations department & scheduling with vendors Continued work with product & other departments to provide an excellent customer experience Continued focus on NPS, CSAT, SLA, revenue, and retention

• Member success manager

  • Dec 2021 - Jul 2022

  Salt Lake City, Utah, United States



Wyndham Destinations

• United States
• Hospitality
• 700 & Above Employee

• Account Manager

  • Apr 2021 - Dec 2021

  Salt Lake City, Utah, United States



Rossignol Group

• France
• Spectator Sports
• 400 - 500 Employee

• Dealer service rep

  • Nov 2020 - May 2021



CompHealth

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Client Developer

  • Feb 2018 - Aug 2020

  Salt Lake City, Utah Client Representative (Feb 2018 – August 2020) Locum Tenens Emergency Medicine Physician staffing coordinator. Consult & collaborate directly with Emergency Medicine & Pediatric Emergency Medicine hospitals to manage their staffing needs. I strive to find the ideal match for both my clients and the providers that I work with. • Led team in new business acquisition in 2019 which resulted in a 48% growth from 2018. • Responsible for negotiating hourly rates for physicians while… Show more Client Representative (Feb 2018 – August 2020) Locum Tenens Emergency Medicine Physician staffing coordinator. Consult & collaborate directly with Emergency Medicine & Pediatric Emergency Medicine hospitals to manage their staffing needs. I strive to find the ideal match for both my clients and the providers that I work with. • Led team in new business acquisition in 2019 which resulted in a 48% growth from 2018. • Responsible for negotiating hourly rates for physicians while maintaining a healthy margin. Show less



Overstock

• United States
• Retail
• 700 & Above Employee

• Business Development Manager

  • 2015 - Dec 2017

  Greater Salt Lake City Area Tapped to lead new team tasked with managing new relationships for Home and Sports/Fitness Categories. Built long-term sales pipeline through partner development. Managed small business development team with 2 associates. Managed manufacturer relationships at tradeshows and markets. • Established team goals and partner development strategy to simultaneously drive business growth, increase SKUs, and support partner sales growth. • Expanded partner base 135% by developing new… Show more Tapped to lead new team tasked with managing new relationships for Home and Sports/Fitness Categories. Built long-term sales pipeline through partner development. Managed small business development team with 2 associates. Managed manufacturer relationships at tradeshows and markets. • Established team goals and partner development strategy to simultaneously drive business growth, increase SKUs, and support partner sales growth. • Expanded partner base 135% by developing new partnership agreements, managing partner relationships, and advising partners on strategies for long-term sales success in online space.

• Senior Buyer

  • 2014 - 2015

  Greater Salt Lake City Area Promoted to lead buying strategy for living room seating category. Managed all core upholstery purchases and merchandising of all partner product onsite. Mentored and developed 2 associates. • Drove 20% growth in upholstery category ($100M/year); achieved quarterly and yearly goals. • Leveraged online analytics tools and market data to identify assortment gaps and build data-driven strategy to optimize assortment and target new partners/brands. • Enabled partners to strategically… Show more Promoted to lead buying strategy for living room seating category. Managed all core upholstery purchases and merchandising of all partner product onsite. Mentored and developed 2 associates. • Drove 20% growth in upholstery category ($100M/year); achieved quarterly and yearly goals. • Leveraged online analytics tools and market data to identify assortment gaps and build data-driven strategy to optimize assortment and target new partners/brands. • Enabled partners to strategically grow their online sales by managing assortment and pricing for all SKUs and working with Marketing to curate and promote category promotions and sales.

• Associate Buyer

  • Jun 2014 - Dec 2014

  Greater Salt Lake City Area • Supported ~20% growth of dining room furniture category by providing sales support, pricing, logistics, merchandising, and relationships with manufacturers. • Thrived in online retail environment to earn promotion within 6 months.



Christy Sports

• United States
• Sporting Goods Manufacturing
• 200 - 300 Employee

• Seasonal Hard Good Sales

  • Aug 2008 - Apr 2014

  Salt Lake City Hard good sales and boot fitter



Lane Home Furnishings

• Furniture and Home Furnishings Manufacturing
• 100 - 200 Employee

• Sales Representative

  • 2013 - 2014

  Boise, Idaho Area Represented Lane and Broyhill furniture brands to small to mid-size business accounts. Visited stores across multiple states to conduct sales meetings and present product trainings. • Managed 75-100 accounts, maintaining sales and customer satisfaction during turbulent time. • Leveraged strong product knowledge to help distributors maximize sales.



AMC Networks

• United States
• Entertainment Providers
• 700 & Above Employee

• Blue Crew

  • 2009 - 2012