Experience

Deployed Resources, LLC

• United States
• Armed Forces
• 200 - 300 Employee

• Help Desk Administrator

  • Apr 2023 - Present

  - Maintain and develop system training, quick start guides, IT security training, and policies for the company personnel - Coordinate with department heads for specialized quick-start guide needs - Perform Help-Desk functions for contracted software programs, Operating System functions, basic networking, and hardware integration. – liaison between employee and software help desk whenever possible - Perform backup administrator functions. (O365, OKTA) - Scrub training guides… Show more - Maintain and develop system training, quick start guides, IT security training, and policies for the company personnel - Coordinate with department heads for specialized quick-start guide needs - Perform Help-Desk functions for contracted software programs, Operating System functions, basic networking, and hardware integration. – liaison between employee and software help desk whenever possible - Perform backup administrator functions. (O365, OKTA) - Scrub training guides as needed, or at a minimum annually for updates and new processes In conjunction with other departments conceptualize, research, and execute long-term technology solutions Show less - Maintain and develop system training, quick start guides, IT security training, and policies for the company personnel - Coordinate with department heads for specialized quick-start guide needs - Perform Help-Desk functions for contracted software programs, Operating System functions, basic networking, and hardware integration. – liaison between employee and software help desk whenever possible - Perform backup administrator functions. (O365, OKTA) - Scrub training guides… Show more - Maintain and develop system training, quick start guides, IT security training, and policies for the company personnel - Coordinate with department heads for specialized quick-start guide needs - Perform Help-Desk functions for contracted software programs, Operating System functions, basic networking, and hardware integration. – liaison between employee and software help desk whenever possible - Perform backup administrator functions. (O365, OKTA) - Scrub training guides as needed, or at a minimum annually for updates and new processes In conjunction with other departments conceptualize, research, and execute long-term technology solutions Show less



Self-employed

• Raleigh, North Carolina, United States

• Sound Engineer

  • Feb 2015 - Present



Asurion

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Forward Stocking Location Manager

  • Aug 2022 - Dec 2022

  - Managed inbound and outbound logistics of products for the warehouse - Recorded information, shortages, and discrepancies to keep records accurate - Completed daily operations on time and maintained high standards of accuracy. - Managed inbound and outbound logistics of products for the warehouse - Recorded information, shortages, and discrepancies to keep records accurate - Completed daily operations on time and maintained high standards of accuracy.



Enjoy Technology, Inc.

• United States
• Retail
• 500 - 600 Employee

• Lead Field Sales and Experience

  • Feb 2021 - Aug 2022

  - Coach experts before, during and after visits to build-on-the-job capabilities and assess the enjoyer experience. - Connect, inform and inspire the team and pod through one-on-ones, daily huddles and in the field riding along on visit observations. - Provide an amazing customer experience by offering personalized solutions in every customer interaction while exceeding performance and sales KPI’s. - Maintain a high performing team in line with Enjoy Values, brand standards and… Show more - Coach experts before, during and after visits to build-on-the-job capabilities and assess the enjoyer experience. - Connect, inform and inspire the team and pod through one-on-ones, daily huddles and in the field riding along on visit observations. - Provide an amazing customer experience by offering personalized solutions in every customer interaction while exceeding performance and sales KPI’s. - Maintain a high performing team in line with Enjoy Values, brand standards and driving daily KPI’s. - Support the ongoing learning and development of my team, facilitating training and supporting on-boarding when needed. - Deliver 5-star enjoyer visits and experiences as business needs dictate. Show less - Coach experts before, during and after visits to build-on-the-job capabilities and assess the enjoyer experience. - Connect, inform and inspire the team and pod through one-on-ones, daily huddles and in the field riding along on visit observations. - Provide an amazing customer experience by offering personalized solutions in every customer interaction while exceeding performance and sales KPI’s. - Maintain a high performing team in line with Enjoy Values, brand standards and… Show more - Coach experts before, during and after visits to build-on-the-job capabilities and assess the enjoyer experience. - Connect, inform and inspire the team and pod through one-on-ones, daily huddles and in the field riding along on visit observations. - Provide an amazing customer experience by offering personalized solutions in every customer interaction while exceeding performance and sales KPI’s. - Maintain a high performing team in line with Enjoy Values, brand standards and driving daily KPI’s. - Support the ongoing learning and development of my team, facilitating training and supporting on-boarding when needed. - Deliver 5-star enjoyer visits and experiences as business needs dictate. Show less



REVGEN

• United States
• Software Development
• 1 - 100 Employee

• Sales Development Representative

  • Dec 2020 - Jan 2021



TRIGG

• Dallas-Fort Worth Metroplex

• Site Supervisor & Assistant Project Manager

  • Jun 2019 - Jan 2020

  -Successfully develop client relationships and manage projects -Responsible for scheduling and procurement of materials -Enforced daily safety reviews on site -Supervise workflow of teams on residential and commercial properties -Responsible for beginning stages to end completion -Successfully develop client relationships and manage projects -Responsible for scheduling and procurement of materials -Enforced daily safety reviews on site -Supervise workflow of teams on residential and commercial properties -Responsible for beginning stages to end completion



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Genius Administrator

  • Aug 2016 - Jun 2019

  -Consistently achieved highest level of NPS of 98% or higher -Implemented new repair strategies to improve repair time resulting in by 50% -Mentored and developed my team of 50 Technical Specialists on service repair protocols. -Supervised and facilitated workflow of teams of 15 on repair and service orders. -Responsible for managing a team handling over 6000 repairs and services per month -Recognized and awarded as a positive influence on team growth and results. -Consistently achieved highest level of NPS of 98% or higher -Implemented new repair strategies to improve repair time resulting in by 50% -Mentored and developed my team of 50 Technical Specialists on service repair protocols. -Supervised and facilitated workflow of teams of 15 on repair and service orders. -Responsible for managing a team handling over 6000 repairs and services per month -Recognized and awarded as a positive influence on team growth and results.



Discount Tire

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Crew Chief & Inventory Supervisor

  • Aug 2015 - Aug 2016

  - Managed workflow and coordination of services performed by a crew of 6 tire techs. - Trained team members to properly perform services and maintain proper safety protocol. -Audited the flow of all incoming and outgoing inventory. -Recognized and awarded for effective leadership or management of my team - Managed workflow and coordination of services performed by a crew of 6 tire techs. - Trained team members to properly perform services and maintain proper safety protocol. -Audited the flow of all incoming and outgoing inventory. -Recognized and awarded for effective leadership or management of my team



Life Cafe Lifetime Fitness

• United States
• Restaurants
• 100 - 200 Employee

• Shift Manager

  • Jul 2014 - Sep 2015

  -Trained and developed a team of about 8 people to maintain the café and customer demand. -Trained and developed a team of about 8 people to maintain the café and customer demand.