Spencer Reed

Sales Manager at Residence Inn
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Contact Information
us****@****om
(386) 825-5501
Location
Pittsburgh, Pennsylvania, United States, US

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Experience

    • Hospitality
    • 700 & Above Employee
    • Sales Manager
      • Jul 2017 - Present

    • United States
    • Hospitality
    • 700 & Above Employee
    • Sales Coordinator
      • Oct 2018 - Mar 2020

    • Hospitality
    • 300 - 400 Employee
    • Sales Coordinator
      • May 2016 - Jun 2017

    • United States
    • Hospitality
    • 700 & Above Employee
    • Supervisor/Trainer
      • Apr 2014 - Apr 2016

      Provide friendly service and companionship to local and visiting guests. Act as a concierge and provide information not only about my department, but also all other departments in the hotel as well as the surrounding area. Must pick up on cues and do whatever it takes to ensure guest satisfaction throughout their stay. Train new employees in all F&B departments with a personally developed training manual. Provide friendly service and companionship to local and visiting guests. Act as a concierge and provide information not only about my department, but also all other departments in the hotel as well as the surrounding area. Must pick up on cues and do whatever it takes to ensure guest satisfaction throughout their stay. Train new employees in all F&B departments with a personally developed training manual.

    • United States
    • Travel Arrangements
    • 300 - 400 Employee
    • Bartender/Server
      • Dec 2013 - Apr 2014

      Continued to progress in my knowledge in other areas of the service industry while still maintaining high standards of service set by the corporation. Operated REO’s (Restaurant Event Orders) successfully and efficiently. Continued to progress in my knowledge in other areas of the service industry while still maintaining high standards of service set by the corporation. Operated REO’s (Restaurant Event Orders) successfully and efficiently.

    • United States
    • Business Consulting and Services
    • 100 - 200 Employee
    • Account Manager
      • Oct 2013 - Dec 2013

    • Fine Dining Server
      • Jul 2012 - Oct 2013

      Learned to be detail-oriented and informative for the guests. Provided an unforgettable experience by anticipating the needs and wants of clients. Maintained the high standards provided by the corporation. Learned to be detail-oriented and informative for the guests. Provided an unforgettable experience by anticipating the needs and wants of clients. Maintained the high standards provided by the corporation.

    • United States
    • Restaurants
    • 1 - 100 Employee
    • Fine Dining Server
      • Nov 2009 - Jul 2012

      Held responsible for performing 33 steps of service consistently and efficiently while providing that memorable experience one should expect in a 4 star/4 diamond restaurant. Entrusted with the role of doing closing paperwork and tip outs, depositing cash, and locking up the restaurant for the evening. Held responsible for performing 33 steps of service consistently and efficiently while providing that memorable experience one should expect in a 4 star/4 diamond restaurant. Entrusted with the role of doing closing paperwork and tip outs, depositing cash, and locking up the restaurant for the evening.

    • United States
    • Food & Beverages
    • Assistant Manager
      • Jun 2008 - Jun 2009

      Held responsible for overseeing the restaurant. Made sure the employees were efficient and attentive to the customers and assisted those employees with necessary tasks. Trained new employees to respect their job and the company like it were their own. Tended to the documentation of the company which included general inventories, daily reports and minor bookkeeping upon opening and closing the restaurant. Held responsible for overseeing the restaurant. Made sure the employees were efficient and attentive to the customers and assisted those employees with necessary tasks. Trained new employees to respect their job and the company like it were their own. Tended to the documentation of the company which included general inventories, daily reports and minor bookkeeping upon opening and closing the restaurant.

    • Event Operations Coordinator
      • Nov 2005 - Mar 2009

      Prepared and followed equipment checklists for 2-4 events during the week. Coordinated with department heads to determine placements of materials for events, cameras for marketing sponsors, volunteers and staff assignments, to ensure safety of competitors, and make sure events run smoothly and efficiently. Prepared and followed equipment checklists for 2-4 events during the week. Coordinated with department heads to determine placements of materials for events, cameras for marketing sponsors, volunteers and staff assignments, to ensure safety of competitors, and make sure events run smoothly and efficiently.

Education

  • Lees-McRae College
    Bachelor of Science (B.S.), Business Administration and Management, General
    2001 - 2005

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