Experience

Viewdata Computing

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Field Service Engineer

  • Apr 2012 - Present

  - Troubleshooting and support of macOS 10.6 - 10.12 clients and servers in various environments- Troubleshooting and support of customer networks (primarily Draytek and SonicWall firewalls)- Configuration and maintenance of Mac and Windows 2012 servers- Configuration and maintenance of Office 365, Kerio and other mail services- Setting up deployment and management solutions for Macs on small to medium scale deployments, dealing with a variety of companies (using JAMF, Munki, DeployStudio, ARD, NetInstall etc.)- Supporting Macs in large corporate ActiveDirectory network environments- Widespread deployment and troubleshooting of Microsoft Office 2011, Microsoft Office 365, Adobe Creative Cloud, Parallels using Windows 7 and newer.- Troubleshooting and diagnosis of Apple Macintosh hardware- Fitting and repair of Apple Macintosh hardware as an Apple Certified Macintosh Technician at an authorised reseller- Travelling and support of multiple sites across the UK- Occasional diagnosis, repair, support and installation of Windows PC's

• Junior Admin

  • Jan 2012 - Apr 2012

  - Logging of customer support tickets over the phone and service desk email using Filemaker- Booking in, packaging and shipping out Apple parts and other deliveries- Tracking Apple parts ordered in for repair- Maintaining spreadsheets for calls logged for large contracts- Invoicing- Packaging and tracking of deliveries and outgoing shipments