Experience

Grand River Dam Authority

• United States
• Utilities
• 200 - 300 Employee

• Application Support Manager

  • Mar 2019 - Present

  With this role, I can focus more on enterprise applications and not have to spend time doing general tech support. Because of this, I was able to get a much deeper understanding of the pieces of software we use throughout the authority. This also afforded me time to be able to focus on automating various processes. I was able to single-handedly rollout Apache NiFi which made automating processes and integrating systems much easier. Along with that I was able to assist with rolling out Jira, Jira Service Desk, OpsGenie and Confluence. With the help of my team, we were able to convert our existing OneNote knowledge base to Confluence. I act as the backup Maximo administrator for when the primary is out, am the primary administrator for Dynamics SL and I am currently the IT lead for rolling out Microsoft Dynamics 365 Finance and Operations. As the IT lead for rolling out Dynamics 365 I am responsible for all data migrations, deploying/patching/updating environments and configuring various pieces that have tie-ins with Azure. Show less

• Manager of IT Solution Services

  • Aug 2015 - Mar 2019

  In this role I managed two main parts of IT; application support and help desk. With both of those groups being under the same direct manager we were able to work seamlessly together and ensure things ran smoothly. In this position I was what I like to call a working manager. I would not only manage the individuals but would also do the work of helping out with the help desk as well as writing/supporting software to meet GRDA's needs. This ranged from developing C# desktop applications to writing windows services and helping support our big purchased products like Maximo and Dynamics SL. I also assisted the server team by creating various PowerShell scripts to help them automate some of their workload. Show less

• Superintendent of Application and Development

  • May 2013 - Aug 2015

  I managed the corporate IT department which included the support desk and the software developers. Along with my managerial role I still wrote C# software. I primarily developed windows forms applications, but I continued to write some asp.net webapps. As with my previous position I still was the primary support for Microsoft Dynamics SL and the backup support for Maximo by IBM.

• Assistant Superintendent Programmer

  • Jun 2009 - May 2013

  I wrote mainly small applications to fulfill various needs. These applications were all done in C# and used a SQL Server backend when necessary. Most of them so were desktop applications, but my last project in this position was a large asp.net web app. While developing applications I also was the initially the backup support and then became the primary support for Microsoft Dynamics SL and was also backup support for IBM Maximo Asset Management.



The University of Tulsa

• United States
• Higher Education
• 700 & Above Employee

• Cashier/Stocker/Internet Manager

  • Sep 2007 - May 2009

  When i first started this job, I stocked the shelves, I then moved up to cashier and finally managed the internet orders we received as well as helped maintain the website. When i first started this job, I stocked the shelves, I then moved up to cashier and finally managed the internet orders we received as well as helped maintain the website.



The University of Tulsa

• United States
• Higher Education
• 700 & Above Employee

• Desk Assistant

  • 2006 - 2007

  Sat at the front desk and answered the phone as well as students questions. Sat at the front desk and answered the phone as well as students questions.



Albertsons Companies

• Retail
• 700 & Above Employee

• Stocker

  • Jun 2006 - Aug 2006

  Stocked the shelves. Stocked the shelves.