Experience

Ventech Solutions

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• • Nov 2022 - Present

• • Oct 2020 - Nov 2022

  I assist staff at hospices, nursing homes, and other medical facilities with their submissions to CMS in a call center environment. This can range from account management and onboarding to error resolution and ticket escalation when necessary. I also work regularly with management to take part in any pilot programs for testing new services and tools for the service center.



i3 Logistics LLC

• Grimes, Iowa, United States

• Amazon Delivery Associate

  • Jun 2020 - Oct 2020



Casey's

• United States
• Food and Beverage Services
• 700 & Above Employee

• Cashier

  • Apr 2019 - Jun 2020



CenturyLink

• Des Moines, Iowa Area

• Repair Service Attendant

  • Dec 2015 - Apr 2019

  I troubleshot internet and telephone problems customers faced due to equipment issues, natural disasters, user error, and provisioning and programming errors. I also provided over-the-phone and over-chat support for internal agents as part of the Advice Queue as well as one-on-one mentoring for individual agents as requested by their supervisors, and group support for newly-hired agents. I also developed and troubleshot automated processes utilizing UI Path programming. I troubleshot internet and telephone problems customers faced due to equipment issues, natural disasters, user error, and provisioning and programming errors. I also provided over-the-phone and over-chat support for internal agents as part of the Advice Queue as well as one-on-one mentoring for individual agents as requested by their supervisors, and group support for newly-hired agents. I also developed and troubleshot automated processes utilizing UI Path programming.



Rent-A-Center

• United States
• Retail
• 700 & Above Employee

• Customer Account Representative

  • Jul 2014 - Dec 2015



The Y (YMCA)

• United States
• Non-profit Organization Management
• 700 & Above Employee

• Youth Counselor

  • Sep 2013 - Jan 2014



Des Moines Performing Arts

• United States
• Entertainment
• 1 - 100 Employee

• Follow-Spot Operator

  • 2012 - 2013



Perkins Restaurant & Bakery

• United States
• Restaurants
• 700 & Above Employee

• Host

  • May 2012 - Aug 2012