Experience

Scorpion

• United States
• Advertising Services
• 700 & Above Employee

• Senior Director of Account Management

  • Jan 2023 - Present

  Manage a team of 9 Account Managers in our legal vertical overseeing 630+ clients and a $1.2M+ MRR book of business. Trained and developed 4 new Account Managers in 2023 the fundamentals of the role including onboarding / strategy, client goal setting, product usage and health scores, relationship-building, up selling, and retention based activities. Act as a player / coach by managing new clients and working side by side with my team. Lead training and development programs… Show more Manage a team of 9 Account Managers in our legal vertical overseeing 630+ clients and a $1.2M+ MRR book of business. Trained and developed 4 new Account Managers in 2023 the fundamentals of the role including onboarding / strategy, client goal setting, product usage and health scores, relationship-building, up selling, and retention based activities. Act as a player / coach by managing new clients and working side by side with my team. Lead training and development programs for the Account Management legal SMB teams. Coach and develop Account Managers on the consultative selling process to achieve upsell targets. Consistently within the top 2-3 SMB teams for services and advertising upsell. Work cross functionally with all Customer Success teams to develop and fine tune processes from onboarding to year one renewal. Handle client escalations and salvage efforts. Lead product feedback forums with key accounts to uncover obstacles for usage and improve customer experience. Assess client health analyses to improve client strategy, product usage and engagement, product penetration, and overall retention. We’ve grown solo criminal defense law firms from $200K annual revenue to $3.5M+ multi location operations in less than 5 years. It’s all about a clear growth vision, the right consultative strategy, and execution with dedicated minds. Lead with the numbers, thrive through relationship and team building.

• Director of Strategic Marketing

  • Jan 2020 - Jan 2023

  Led a boutique team of 6 cross functional roles focused on delivering exceptional personalized service and marketing strategies tailored for high growth strategic accounts in the criminal defense legal vertical. Consistently exceeded 100% net revenue retention for this book of business and helped to develop some of the largest and most successful criminal defense marketing campaigns in the nation.

• Senior Internet Marketing Manager

  • Jun 2017 - Dec 2019

• Internet Marketing Manager

  • Aug 2014 - Jun 2017



Wine Warehouse California

• United States
• Beverage Manufacturing
• 200 - 300 Employee

• Chain Sales Rep

  • Mar 2012 - May 2014

  Manage the SCV sales territory servicing 35 accounts by tracking, merchandising, meeting and exceeding sales goals, maintaining and promoting new displays, and developing strong relationships with key accounts. Manage the SCV sales territory servicing 35 accounts by tracking, merchandising, meeting and exceeding sales goals, maintaining and promoting new displays, and developing strong relationships with key accounts.



Meze Wine Cafe and Market

• San Luis Obispo, California Area

• Prep. Chef/Server

  • Dec 2010 - Jul 2011