Experience

Click Boarding

• United States
• Human Resources Services
• 1 - 100 Employee

• Senior Implementation Consultant

  • Aug 2022 - Present



Resort Data Processing, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Software Support and Project Manager

  • Jun 2019 - Aug 2022

  • Implement software projects for resorts and other properties to increase their efficiencyand better manage their datao Successfully implemented 13 projects ranging in size from large corporate clientsto small businesseso Customize implementation strategies to meet the needs of diverse businessmodels, customer goals, and technical landscapeo Collaborate with the customer on creating a roadmap of major milestones andthe path to successful project completiono Gather and document requirements to drive effective project implementationand anticipate potential issueso Conduct training on software that caters to all user levels: General Manager, frontdesk, and accounting staffo Address issues, bugs, delays, and potential solutions with appropriatestakeholders to minimize downtime and meet deadlineso Coordinate with customers, sales, and developers to implement feature requestso Oversee projects to update or reconfigure current clientso Test and report software for QA issues to improve the next version• Partner with the sales team on closing future dealso Perform product demos to prospective customerso Answer questions from future customers on implementation and software capabilities• Manage a 30% larger ticket and project load than my colleagues• Direct Data import and cleaning to maintain data integrity• Create and produce SQL backend and SAP Crystal Reports• Member of the company softball team



Vail Mountain Coffee & Tea Co

• United States
• Mental Health Care

• Operations Manager

  • Mar 2016 - Jun 2019

  • Ran day-to-day operations of a mid-sized commercial coffee roastero Oversaw sample sourcing and development and the continual modification of roastprofiles to keep the coffee at a high standard• Reduced the overhead by over 15% per annumo Restructured the workflow to decrease payroll,o Optimized coffee purchasing• Developed the business plan for the expansion to a cafe roastery concept • Ran day-to-day operations of a mid-sized commercial coffee roastero Oversaw sample sourcing and development and the continual modification of roastprofiles to keep the coffee at a high standard• Reduced the overhead by over 15% per annumo Restructured the workflow to decrease payroll,o Optimized coffee purchasing• Developed the business plan for the expansion to a cafe roastery concept