Insights Analyst

• Nov 2022 - Present

Service Delivery Analyst

• Jun 2022 - Nov 2022

• Create Monthly Business Reviews for 30 clients using PowerPoint, Word, and Exc to help them understand operational improvements, identify common concerns, and ensure consistent delivery of the data• Investigate possible dashboard or data issues and get them resolved quickly • Build relationships with my clients to drive engagement

Data Analyst

• Oct 2020 - Jun 2022

• Investigate and track client ticket requests using programs such as JIRA and Zendesk as well as through email• Work with the product engineering team on Dashboard functionality issues• Investigate data accuracy issues and help resolve them in a timely manner • Build and maintain client catalogs for tracking of relevant data

Central Processing Technician

• Jun 2016 - Aug 2021

• Led team of 10 technicians in the processing and care of surgical equipment • Performe and track biological testing • Care for and test highly specialized equipment including Robotics, Scopes, Sterilizers, Implants and more • Led team of 10 technicians in the processing and care of surgical equipment • Performe and track biological testing • Care for and test highly specialized equipment including Robotics, Scopes, Sterilizers, Implants and more

Assistant Manager

• Feb 2011 - Dec 2015

Supervise and Train new employees on duties, company policies, and equipment use Maintain and Repair store machines and equipment daily to ensure good working order Manage Ordering, Receiving and Tracking of Inventory Supervise recording of money from tills and bank deposits Supervise and Train new employees on duties, company policies, and equipment use Maintain and Repair store machines and equipment daily to ensure good working order Manage Ordering, Receiving and Tracking of Inventory Supervise recording of money from tills and bank deposits

Fulfillment Manager

• Jun 2007 - Dec 2011

Responded to customer information requests Worked with the print shop on advertisements sent to customers I traveled to trade shows to display the company’s products Responded to customer information requests Worked with the print shop on advertisements sent to customers I traveled to trade shows to display the company’s products