Professional Services Engineer

• Jun 2023 - Present

Service Desk Analyst

• Aug 2021 - Feb 2023

Help Desk Analyst Contractor

• Oct 2020 - Aug 2021

Provided desktop support for all Sibcy Cline real estate agents and full time employees in Ohio, Kentucky, and Indiana. Provided desktop support for all Sibcy Cline real estate agents and full time employees in Ohio, Kentucky, and Indiana.

Information Technology Help Desk Technician

• Jun 2018 - May 2020

*Co-op position* Provided help desk support for the University of Cinicinnati's school of CECH. I supported about 100 users in 4 different locations. Depending on the issue, I would have to travel to each location and troubleshoot the technology. I Installed PCs, printers and scanners, software, switches and cabling. *Co-op position* Provided help desk support for the University of Cinicinnati's school of CECH. I supported about 100 users in 4 different locations. Depending on the issue, I would have to travel to each location and troubleshoot the technology. I Installed PCs, printers and scanners, software, switches and cabling.

Information Technology Co-op

• Jan 2017 - May 2018

*Co-op position* Setup/revoke/renew VPN tokens. Manage the customer support email inbox and create tickets using Dell's Kace ticketing system when they would come into the inbox. Troubleshoot issues users experienced with Windows 7 OS computers - issues ranged from TCP/printer support, access to security/distribution groups, connect to guest wifi, connecting to corporate wifi, requests for new laptop and company phones - escalated these hardware requests to senior IT staff when needed. Collaborate with WAN NOC when network outages occurred. Troubleshoot the network outages, utilized Putty on remote server to retrieve traceroute logs from the site where the outage occurred. Send logs to NOC. Show less

Customer Support Specialist

• Aug 2015 - Jan 2016