Spencer Allen
Access Services Student Assistant at Dartmouth College Library- Claim this Profile
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English Native or bilingual proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Credentials
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Seal of Biliteracy - English & Spanish
Anchorage School DistrictMay, 2019- Nov, 2024
Experience
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Dartmouth College Library
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United States
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1 - 100 Employee
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Access Services Student Assistant
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Feb 2020 - Present
- Process patron transactions using library management software- Deliver exceptional customer service to diverse patrons, including students, faculty, and community members- Maintain and utilize knowledge of library and College procedures to remain compliant and educate patrons
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Access Services Student Manager
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Sep 2021 - Present
- Update schedule of shifts and advertise available shifts to fill staffing shortages- Provide feedback to student assistants on job-related matters and report areas of concern to supervisor team- Changed training protocol to meet dynamic needs of the library- Designed in-person and virtual library tours to educate incoming first-year students about the library and its resources- Engage in exceptional customer service during stressful interactions, contact other departments of the library or offices around campus as needed- (During 3 weeks in February and March 2022) Served on a team of Acting Student Supervisors during regular supervisors’ absenceo Supervised over 40 student employees across three different deskso Triaged student and library concerns to seek clarification from different departmentso Allocated over 300 paid hours to student assistants during Spring Break 2022o Wrote and distributed weekly email to student assistants that reflected concerns and triumphs from the previous weeko Communicated daily with other Acting Supervisors on all matters
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Dartmouth College
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United States
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Higher Education
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700 & Above Employee
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Stamps Scholar
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Jun 2021 - Present
Project Title: “Infected with Information: Communication and the Spread of the COVID-19 Pandemic”- Awarded $20,000 in research funding from the Stamps Scholar Thrive Foundation and Dartmouth College Undergraduate Research and Advising- Orchestrate two studies on the role of internet in the spread of COVID-19 culminating in a senior honors thesis, conference presentations, and journal publications- Utilize quantitative research methods through existing data analysis and original survey research such as OLS regression, fixed- and random-effects models, and data manipulation- Allocate funding to research-critical expenditures like payroll, conference attendance, and additional training
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Research Assistant
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Apr 2020 - Present
Project Title: "Social Inequality and the COVID-19 Pandemic"- Gather national-, state-, and county-level data from various public sources- Analyze data using Stata, Excel, and other statistical software- Compile literature reviews based on conceptual models
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Learning Fellow
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Mar 2022 - Jun 2022
Course: SOCY 1, Introductory Sociology (Spring 2022)- Led discussion group of 9 undergraduate students on topics relevant to course material- Prepared for discussion groups by completed ~100 pages of reading weekly and outlining best practices for teaching and engagement- Participated in formal and informal meetings with 5 other learning fellows and course professor to strategize about teaching and engagement strategies in course
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Peer Tutor
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Jan 2022 - Mar 2022
Course: SOCY 10, Quantitative Analysis of Social Data (Winter2022)- Facilitate small-group tutoring sessions with around 10 tutees per session- Adapt and continuously enhance materials to meet the dynamic needs of tutees- Collaborate with course professor and academic coaches to build engaging, effective, and equitable group tutoring content
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Undergraduate Adviser
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Sep 2020 - Jun 2021
- Empowered 15-25 undergraduate students per term to thrive in residential college environment- Maintained database of resident records to provide effective case management- Acquired in-depth knowledge of College policies and implemented throughout service- Deployed rapid intervention strategies during two campus crises to connect residents to mental and physical health, academic, and spiritual supports
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The Dartmouth, Inc.
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United States
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Newspaper Publishing
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1 - 100 Employee
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Opinion Staff Columnist
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Oct 2020 - Present
- Research and draft an average of 3 opinion columns per academic term on campus issues- Collaborate with executive editors and section editors to prepare pieces for publication- Serve on The Dartmouth Editorial Board with the goal to outline, write and edit the weekly editorial column, “Verbum Ultimum”
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Opinion Editor
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Sep 2022 - Nov 2022
- Evaluated and edited 1-3 opinion columns weekly from writers of varying skill levels, including guest columnists- Recruited, hired and trained incoming first-year columnists for the section in conjunction with co-editor- Coordinated between executive editors, co-editor and writers to meet the strategic goals of the section and the paper at-large- Wrote 4 editions of the “Verbum Ultimum” on a range of campus issue* Interviewed on The D-Brief podcast by The Dartmouth for one edition of the “Verbum Ultimum.”
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Walmart
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United States
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Retail
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700 & Above Employee
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Electronics Sales Associate
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Feb 2019 - Aug 2019
-Utilized inventory management technology to ensure product availability for customers-Maintained knowledge of available product to assist customers with purchasing decisions-Facilitated flash clearance sale of televisions, selling over 20 pieces within 2 hours-Oversaw photo center to ease customer experiences and assemble products for customers
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Cashier
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Jun 2018 - Feb 2019
-Operated retail point of sale technology to quickly and accurately process customer transactions-Maintained vast knowledge of store policies and procedures to assist customers-Managed self-checkout machines to ensure quality customer experiences and limit retail theft-Aug. 2018: won credit card competition for store by processing 3 credit card applications, providing the store with financial bonuses
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Education
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2019 - 2023
Dartmouth College
Bachelor of Arts - BA, Sociology -
2016 - 2019
Chugiak High School
4.20/4.00
Community
