Experience

Probity Inc.

• United States
• Information Technology & Services
• 1 - 100 Employee

• Quality Assurance Manager

  • Jul 2012 - Present

  Manage and provide applications testing support to a team, with a specific emphasis on an enterprise level application, web services, and interfaces to external systems and components using agile software development approaches, testing complex enterprise systems in a mixed technical environment, communicating effectively to both technical and non-technical team members and preparing/briefing all levels of the management chain. Creating meaningful testing metrics for management in order to assess overall stability and present status of testing activities and any test concerns. Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Product Assurance Technical Manager

  • Dec 2009 - Jul 2012

  • Primary responsibilities was supervising the work of 5 Quality Assurance Engineers and 1 Technical Writer, which included, but not limited to, assigning and directing work of team members, apportioning/balancing the workload among the team, and acted as the main point of contact for team members. Evaluated team members’ performance, served as a mentor, providing performance counseling and career progression advice to team members, Performed Functional, Parallel, Interface and Integration testing on various government web applications and reported any defects found during the above testing phases. • Assisted in developing functional objectives and leading special projects of importance. Provides advice and guidance to all team members on technical/operational issues, related to new business, proposals, statement of work, service level agreement improvements, etc. • Challenged the validity of current procedures and processes to enhance and provide solutions. Identified, developed, implemented, monitored and improved processes and procedures that increased overall efficiencies within the team. Provided input, tracked and implemented service performance and quality assurance. • Lead the team in the development and implementation of solutions that affected customer satisfaction and meet all contractual requirements. As required, participated as a team member on multi-functional teams. Investigated and resolved technical/operational issues and customer escalations on behalf of Management. • Accountable for individual and team results and for decisions that may have impacted other teams/departments/customers. Participated in department overall program planning objectives. Contributed by supporting activities that were subject to business measurements, impact customer satisfaction, or impacted immediate costs or expenses. Show less



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Software Test Engineer

  • 2006 - 2009

  • Responsible for managing a systems application testing team of 6 personnel to perform Functional, Parallel, Interface and Integration testing on a Re-host Migration Project. The re-host consists of the migration from an UNISYS Mainframe to a collection of Sun Solaris servers. Duties encompassed daily coordination and collaboration with the application test leads; escalation level staff; Hosting a daily roadblock status call with support personnel such as the data center, database team, and third party vendors; Approval of Test and UAT environment software application installations and database migrations; Performing ad-hoc and regression testing for a release as needed. • Also was responsible for obtaining, training, and leading a systems integration team of 5 personnel to perform end-2-end software testing a web-based application. Successfully tested over 70 software releases migrated to production. Duties encompassed development of system test plans, creation of over 500 test scenarios, level of efforts, execution of system integration test scenarios utilizing (web services in real-time and batch modes), coordinate and collaborative testing activities with internal/external parties, and reporting overall system integration progress and metrics to Senior Management. Show less



Qwest Communications

• Fairfax, VA

• QA Test Manager

  • 2003 - 2004

  Managed 32 personnel located across US and offshore, which were assigned to multiple programs. Provide 85% automation on each program, utilizing Quick Test Pro or WInRunner. Support utilization of Test tools - Bus Test and Web Service Testings (SOAP test). Conducted individual performance and evaluation, Utilized XPe Methodology for the software development lifecycle. Maintained and coordinated software drops into the test environments, collaborated daily with development team and Customer. Managed 32 personnel located across US and offshore, which were assigned to multiple programs. Provide 85% automation on each program, utilizing Quick Test Pro or WInRunner. Support utilization of Test tools - Bus Test and Web Service Testings (SOAP test). Conducted individual performance and evaluation, Utilized XPe Methodology for the software development lifecycle. Maintained and coordinated software drops into the test environments, collaborated daily with development team and Customer.