Experience

California Department of Consumer Affairs

• United States
• Consumer Services
• 1 - 100 Employee

• Supervising Program Technician 2

  • Dec 2019 - Present



California Department of Public Health

• Public Safety
• 700 & Above Employee

• Program Technician

  • Aug 2017 - Dec 2019



California Department of Community Services & Development

• United States
• Government Administration
• 1 - 100 Employee

• Program Technician

  • May 2016 - Aug 2017



Alterra Pest Control

• Environmental Services
• 1 - 100 Employee

• General Office

  • Feb 2016 - May 2016



Blue Shield of California

• United States
• Insurance
• 700 & Above Employee

• Concierge Member Representative

  • Jul 2015 - Jan 2016

  Answers incoming calls and written requests for information from members or providers promptly and accurately. Responds to and resolves various customer inquiries via telephone and correspondence. Resolves claims problems within established production and quality standards. Composes routine and non-routine correspondence to answer member inquiries that require a written response. Coordinates with other departments to ensure timely and appropriate responses. Expedites and resolves complex issues and makes claim adjustments. Educates others on the product, providing accurate information and updates to policies and procedures, improving overall customer satisfaction in the process.



Hobby Lobby

• United States
• Retail
• 700 & Above Employee

• Bookkeeper

  • Jul 2013 - Jan 2015

  Maintains records of financial transactions by posting transactions. Maintains subsidiary accounts byverifying and allocating transactions.Maintains and balances general ledger by reconciling entries. Maintains historical records by filingdocuments.Prepares daily cash drawers. Enters daily deposit.



BevMo!

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Sep 2012 - Sep 2013

  Creates a welcoming environment for the customer by greeting and assisting and well as quickly responding to customer needs. Knowledgeable in all merchandise categories and able to make appropriate suggestions for customers. Ensures that all customers receive good service and quality merchandise. Locates merchandise for customer when not available in store. Identifies opportunities to drive traffic into the store through community events (weddings, parties, etc.) and communicates to Manager. Regularly communicates with Store Manager and Assistant to keep informed on all sales, promotions, and campaigns.



Ajilon Professional Staffing

• 1 - 100 Employee

• Sales Specialist

  • Mar 2013 - Jul 2013

  Explanation of benefits when using professional preparation vs. utilizing the self-services option tocomplete fafsa application. Provide service and support to clients in areas such as billing inquiries,payments.Use of excellent communication skills with every client to provide excellent customer service.Demonstrates the ability to effectively communicate product knowledge and recommendations to thecustomers.Speaks clearly and persuasively in both positive and negative situations while always maintaining apositive and professional attitude. Strive to meet individual service and quality goals.



Act Today

• Retail Apparel and Fashion

• Customer Service Representative

  • Sep 2012 - Nov 2012

  Provide service and support to customers in areas such as billing inquiries, payments, product sales of new connects and servicing of existing account. Problem solves with good negotiation skills. Use of excellent communication skills with every customer to provide excellent customer service. Demonstrates the ability to effectively communicate product knowledge and recommendations to the customers. Speaks clearly and persuasively in both positive and negative situations while always maintaining a positive and professional attitude. Strive to meet individual service and quality goals. Keeping the productivity standards set by management. Completes work in a timely manner to increase and improve productivity



Verizon Wireless

• United States
• Retail
• 1 - 100 Employee

• Customer Service Rep

  • Oct 2008 - Dec 2010

  Customer interactions consisted of general billing questions, basic troubleshooting, assuring that all customerconcerns were resolved with a timely manner and to all parties' satisfaction.Ability to think on my feet, asks targeted questions, anticipate needs, and start fresh with every customer. One ofthe responsibilities at Verizon Wireless is total account servicing and first call resolution.This includes important things like making educated and valuable recommendations to our customers aboutproducts and services and proactively identifying opportunities to up sell our products and services that best fitwith the customer's spoken and unspoken needs.



Comcast Cable

• Customer Account Expert

  • Apr 2008 - Oct 2008

  Interact with customers to handle all aspects of there account in such a way that I was able to provide excellentcustomer service by relating well to the customer, and acting responsibly in the customer's and the company'sbest interests.Demonstrates a strong ability to analyze and solve problems regarding billing, service, delinquent accountbalances, and sales issues.Making sure that all necessary information was provided during the initial call to minimize the need for futurecontact providing each costumer the most accurate, and appropriate information with respect to products andservices, equipment, account status, and troubleshoot service problems, preparing work orders for maintenancerequests after determining a field visit was required while minimize the possibility for an escalation.



ATT Mobility

• Telecommunications
• 700 & Above Employee

• Customer Service Rep

  • Jan 2006 - Mar 2008

  Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy andprofessionalism to resolve customer issues with one call resolution, offered alternative solutions whereappropriate with the objective of retaining customer's business.Handled business transactions in connection with activation of upgrade new equipment on a computer terminal,made correct assessments of customer's accounts on current features and full products and service that AT&Thad to offer to the customers.May assist management with scheduling and tracking of the workforce and vacation schedules in accordancewith set company guidelines and requirements. May assist in training new employees. Performs other duties asassigned by management.



Residence Inn

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Clerk

  • May 2005 - Oct 2005

  Processed telephone reservations as well as in person registration and departures for customersHandled general complaints and customer needs in person and by phone. PBX Communication SystemProcess customer receipts for room charges.