Experience

Mercedes-Benz Korea

• South Korea
• Wholesale Motor Vehicles and Parts
• 100 - 200 Employee

• Warranty & Service Product Intelligence Specialist

  • Nov 2022 - Present

• Aftersales_Service Contract Admin

  • Nov 2020 - Nov 2022

  Worked for Aftersales(Customer Service) Warranty Operations team as a Service Contract Admin[ Service Contract Management ]1) Warranty Plus: Extended Warranty products for MB Passenger Car models• Understood the pricing structure of Extended Warranty products throughout the whole MB Passenger Car group• Proposed the pricing for upcoming Extended Warranty product considering Dealer Commission, Sales Incentive ratio per each model group’s retail price as a reference to reorganize EW product line up and successfully contributed to diversifying EW product portfolioe.g. Warranty Plus Basic (Powertrain), Warranty Plus Advance 3Y• In charge of Warranty Plus system operation2) CPP (Compact Package Plus): Service coupons that can exchange expendable supplies in MB service centers• Developed and newly released CPP codes in systems so that dealers can register coupons and claim in systeme.g. MY20 GLA, GLB, GLC, G 400 d, GT 63 AMG model• Updated Annual Pricing of service contract products for vehicle modelse.g. S-Class, E-Class• Dealt with dealer inquiries about service contract products• Handled monthly warranty payment to dealers such as ISP, E300 Recall compensation, CCR etc.[ Dealer Incentive Program management ] • Handled CS MB RACE dealer incentive program operation and in charge of communication with vendor from selecting high performers to paying out costs every month• Comprehensively understood the particulars and calculation standard of aftersales business through communicating with the person in charge of each KPIs and internal counterparts[ System Operation ]• Updated Extended Warranty promotion and CPO codes in system communicating with internal counterparts such as Retail, Fleet&Used Car team• Communicated with vendor, mainly in India in order to solve the ad hoc problem in system like missing contracts, modifying end date of promotion contracts[ Reporting ]• Reported monthly CS Dealer Score Card and announce to dealers Show less



BMW Group

• Germany
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Sales_Dealer Development Intern

  • Jan 2020 - Jun 2020

  Worked for Sales Dealer Development team as an intern [ Retail Performance Management ] • Supported establishing dashboard for reviewing sales performance of Korean market • Supported setting 2020 BMW Annual Sales Target by dealer, showroom level • Reviewed and reported monthly performance and sales achievement rate of BMW, MINI brand • In charge of Manpower Productivity KPI of BMW, MINI dealership; 1) Calculated productivity of showroom employee such as Certified SC(Sales Consultant) 2) Calculated SC fluctuation rate and tried to figure out what it means from the trend of it • Got feedbacks and reflected the improvement requirement on Dashboard from Sales Area Managers who actually use this system • Learned the structure of Dealer Bonus Scheme, and promotion system of BMW such as Trade-in, Repurchase promotion • Understood overall automotive industry by investigating import brands and domestic brands in Korea Show less



KOTRA

• South Korea
• International Trade and Development
• 700 & Above Employee

• Marketing Intern

  • Jul 2018 - Dec 2018

  Worked for KOTRA (Korea Trade-Investment Promotion Agency) Dalian center in China as an intern • Contributed several Korean small and medium business to successfully enter local department store by initiating active promotion like free-sample booth, and increased the sales of korean consumer goods (estimated 60,000RMB) • Investigated the trend of shipbuilding industry of China and helped supervisor by researching related news through Petrofin Research, creating distribution map of CSSC, CSIC’s subsidiary companies, used for official overseas market report • Created approximately 70 cases of Korea-China FTA counsel results every month • Supported as an accompanied interpreter for the invitees from Korean Intellectual Property Office in 2018 China International Patent Fair for 2 days Show less