Experience

The OPAL Group

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Software Developer

  • Feb 2022 - Present



Natinal Association for Holistic Aromatherapy

• Pocatello, Idaho Area

• IT Manager

  • May 2017 - Present



Galaxy Computers LLC

• Pocatello, Idaho

• Service Technician

  • Feb 2014 - May 2017

  Troubleshooting and repairing customer computers including laptops, desktops, and mobile devices. Installing, configuring, and maintaining networks for various businesses in Pocatello Idaho including routers, firewalls, switches, cabling, and Windows Servers. Troubleshooting problems with Windows Server including Active Directory, Group Policy, Distributed File System, Folder Redirection, Hyper-V, Exchange, and other Microsoft technologies. Managed and maintained server backup solutions including Symantec BackupExec and Barracuda Yosemite Server Backup. Installing and maintaining security camera systems. Developing and maintaining Web sites in WordPress. Creating custom applications using Microsoft Access and Visual Basic for Applications. Evaluating customer networks and recommending appropriate technology. Show less



Support.com

• IT Services and IT Consulting
• 500 - 600 Employee

• Remote Services Technician

  • May 2013 - Feb 2014

  Troubleshooting customer problems with Wi-Fi networks and Comcast Internet service. Troubleshooting customer problems with Wi-Fi networks and Comcast Internet service.



Center Partners Inc

• United States
• Telecommunications
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2012 - May 2013

  Answering customer calls, troubleshooting Playstation systems, and selling Playstation Protection Plans. Answering customer calls, troubleshooting Playstation systems, and selling Playstation Protection Plans.



Edison Job Corps Center

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Student

  • Jan 2012 - May 2012

  Studying to receive MCTS and MCITP Certification Studying to receive MCTS and MCITP Certification



Centennial Job Corps

• Computer Services Systems Administrator

  • Jul 2011 - Jan 2012

  Maintained a local area network supporting 34 users and running Windows Server 2008, Active Directory, and Group Policy.

• Computer Services Team Leader

  • Jul 2011 - Jan 2012

  Coordinated the efforts of the Student Leadership team in Computer Services with the Student Government Association and the Centennial Job Corps management team. Supervised and counseled 34 other students.

• Computer Services Technician

  • Sep 2010 - Jan 2012

  Build repair and maintain PCs and PC components.Install and maintain Windows 2000/XP/Vista/7Troubleshoot and repair PC hardware.

• Computer Services Safety Officer

  • Jun 2011 - Jul 2011

  Performed safety briefings and conducted inspections to ensure a safe work area. There were no infractions during my tenure. Left for promotion.

• Computer Services Public Relations Officer

  • Jan 2011 - Jun 2011

  Work with new students to acquaint them with the work and the center. Spoke to the community about Job Corps program.