SOUVIK MUKHERJEE

Delivery and Program Management at Webnish Software
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Contact Information
us****@****om
(386) 825-5501
Location
Bengaluru, Karnataka, India, IN
Languages
  • English -
  • Hindi -
  • Bengali -

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Thomas Alexander 🇺🇸🇺🇦

Working with Souvik is a pleasure. He quickly understands the business needs and delivers on them reliably. He completely maintained and rewrote an application for us on time and on budget. He has also provided stellar talent in record time to augment existing projects. He is responsive, dependable, and does everything in his power to ensure his customer is happy. I recommend Souvik without hesitation.

John Holt

I've worked with Souvik for the past 10 years and he is an excellent project manager. The knowledge he possesses has allowed us to create technical solutions that has enabled the business to maximise potential revenue. Thanks to Souvik's involvement with our projects, we have always managed to deliver on-time and to budget.

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Credentials

  • Project Management Professional (PMP)®
    Project Management Institute
    Oct, 2020
    - Nov, 2024
  • PRINCE2 Agile® Foundation & Practitioner
    AXELOS Global Best Practice
    Jan, 2017
    - Nov, 2024
  • Certified Scrum Master (CSM)
    Scrum Alliance
  • Certified Scrum Product Owner (CSPO)
    Scrum Alliance
  • Lean Six Sigma Green Belt (LSSGB)
    -

Experience

  • Webnish
    • India
    • Information Technology & Services
    • 1 - 100 Employee
    • Delivery and Program Management
      • Jan 2018 - Present

      The career dimensions expanded more with the role in Customer Success along with delivery and program Management at webnish, managing all the operations of the company and ascend towards greater heights. Main responsibilities included the following: Demonstrate the ability to resolve engagement issues, consulting with the Engagement Partner as necessary by consistently taking ownership of assigned engagements and demonstrate the ability to plan and execute multiple concurrent engagements. Shape and establish competitive service strategies and translate it into a detailed, global operational plan to ensure quality, on - budget delivery. Guide strategic thinking to identify, prioritize, design and implement initiatives to support strategic and operational priorities. Develop and cultivate key relationship with key stakeholders helping support the planning and execution of key strategic goals. Program Management and successful delivery of end-to-end delivery of technological business needs. Manage Business to Business sales, Customer Relationship Management, Account Management, campaigns of webnish as a product, business expansion strategies. Webnish is a software firm on the path of revolutionising the businesses with functional and professional websites. En-route, the company has also expanded it’s wings into outsource product management and achieved milestones by acquiring projects from MNC’s from UK and US. With a vision of expanding business to length and breadth of India, the company has set a benchmark with it’s elegant, customised websites and system for clientèle management. The company has established a methodical way of creating, delivering and managing projects with which it has delivered exceptional service and better customer experience. Show less

  • KREATIO Software Pvt Ltd
    • India
    • Software Development
    • 1 - 100 Employee
    • Delivery & Implementation - Head
      • Feb 2012 - Dec 2017

      Career graph moved from Project manager to Delivery & Implementation - Head Mapped client’s, identifying improvement areas & implementing measures to maximize customer satisfaction levels. Ensured continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels. Identified and implemented strategies for building team effectiveness by promoting a spirit of cooperation between team members. Undertook responsibilities of CRM, account management, Up-sale, pre-sale for all existing customer over US, UK, Africa and India. Played a key role in daily operation, resource management, and resource appraisal and preparing report for CEO and MD. Streamlined the process based on ISO 9001 and 27000 process. Defined service standards and guidelines that serve as benchmark for excellent service delivery thereby contributing towards ameliorated service revenue generation. Prepared & presented various weekly/monthly MIS reports pertaining to process and productivity. Interpreted data for determining the performance & projecting probability of companies and ensured that information is presented timely & consistently. KREATIO is a platform for content management and publishing, delivering fully monetizable web sites and apps accessible over all new media channels (web, mobile, tablets, etc.). It enables management of all revenue generating operations of modern media companies - web sites, apps, lead generation, content syndication, directories, and events. Launched in 2007, KREATIO was carved as an independent company in 2012. At this point in time, KREATIO is powering 2000+ sites. Show less

  • Srishti Software
    • India
    • Information Technology & Services
    • 100 - 200 Employee
    • Project Manager
      • Jul 2005 - Jan 2012

      Career graph moved from software engineer to technical lead and project manager. Projects undertaken: Max Healthcare, Isabel Healthcare, Tata Coffee ltd, and Kreatio products Isabel healthcare’s Diagnosis reminder system and Symptom checker, Tata coffee Limited’s inventory management, Superseva’s SSO integration, company’s internal ELearning tool Undertook responsibilities of Project management, CRM, execution and delivery management ensuring uniformity in the process understanding at the organization’s end. As a software engineer took full responsibility of Max healthcare’s Hospital management application, Isabel healthcare’s Diagnosis reminder system. Led the team effectively by promoting a spirit of cooperation between team members. Investigating & understanding key business issues behind the numbers and providing clear, concise and timely analysis & recommendations. Discussed the existing business models and the flow of data in the business with those involved. Provided quality standards for operational areas & ensuring adherence to quality standards & leading efforts in developing & executing best practices & standard operating procedures targeting at organizational excellence. Ensured technical solutions are designed for performance, reliability, scalability, maintainability, supportability, business continuity, and business agility while leveraging industry’s best practices. Show less

Education

  • Dayananda Sagar Institutions
    Master of Business Administration - MBA, International/Global Business
    2020 - 2022
  • Bangalore Institute of Technology, BANGALORE-560 004
    Master of Computer Applications
    2002 - 2005
  • Acharya Institutes
    Bachelor's degree, Computer Science
    1999 - 2002

Community

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