Experience

Credit Guarantee Corporation of Cambodia (CGCC)

• Cambodia
• Financial Services
• 1 - 100 Employee

• Director of Risk Management and Compliance

  • Jun 2022 - Present

  Overall responsibilities including Risk Management, Compliance, and Credit Management.

• Director of Risk Management and Compliance

  • Jun 2022 - Present

  Overall responsibilities including Risk Management, Compliance, and Credit Management.



SBI LY HOUR Bank

• Cambodia
• Banking
• 200 - 300 Employee

• Acting Chief Risk Officer

  • Oct 2020 - Dec 2021

  Leads the Risk Division. Oversees the Credit Department, Lending Services Department, and Risk and Compliance Department. Leads the Risk Division. Oversees the Credit Department, Lending Services Department, and Risk and Compliance Department.



AIA Cambodia

• Cambodia
• Insurance
• 200 - 300 Employee

• Risk and Compliance

  • Feb 2018 - Oct 2020

  As the head of the Risk function, Compliance function, and BCM function of the company, oversee the enterprise Risk Management, Compliance portfolios, and BCM including: . Financial Risk . Market Risk . Credit Risk . Operational Risk . Tech Risk . Product Risk . AML/CTF and financial crime . Regulatory Compliance . Sales Compliance . FATCA Compliance . Conduct and policies Compliance . Risk and Compliance policies, standards, and procedures . Risk and Compliance awareness and training . Risk and Compliance culture . BCM policies and procedures . BCP and BC Drills . Incident Management . Internal Investigation



Hong Leong Bank (Cambodia) PLC

• Senior Risk and Compliance Manager

  • Jul 2016 - Feb 2018

  • Develop, manage and oversee the entire bank’s risk management which includes operational risk, technology risk, credit portfolio risk, financial and liquidity risk, and regulatory risk in accordance with regulatory and Group guidelines and requirements.• Sit as a member of HLBCAM Management Committee and member of HLBCAM ALCO with dual reporting lines to Group Integrated Risk Management (GIRM) and Group Compliance, and locally to HLBCAM Board Risk Management Committee (BRMC) and HLBCAM Managing Director/CEO.• Provide direct oversight in the overall coordination of risk policies and procedures including alliance with the Group.• Review and recommend key financial risk measures at the management level and board level to ensure they are realigned with the Bank’s strategies and regulatory requirements.• Oversee Operational Risk frameworks and policies to ensure that policies, controls, reporting are in place to identify and assess risk exposures and effectiveness of controls.• Responsible for the Banking entity, working in collaboration with the Group’s/Parent Bank’s Compliance functions. Being the Bank’s appointed Compliance Officer for NBC.• Participate as an active member of the Group’s/Parent’s Compliance functions in development and continuous improvement of an enterprise-wide framework for identifying, assessing, controlling, measuring, monitoring/testing and reporting compliance risks, and providing compliance training• Assist Business/Service/Support Unit in assessing AML/CFT risk• Set up quality and compliance initiatives and awareness bankwide for Customer 1st embedment and quality and compliance mindset• Work in a consultative manner with business, operational or functional stakeholders to advise on implications of relevant laws, regulations and regulatory guidelines and to assist in implementation of relevant laws, regulations and regulatory guidelines into policies and procedures

• Branch Operations and Organization & Methods Manager

  • Aug 2013 - Dec 2016

  • Take lead in customer experience management of the bank, including metrics and reporting.• Oversee branch operations, including looking at effectiveness and efficiency of all branches.• Review and have suggestion to improve the Bank operational process/procedure at HO and Branches.• Write and map process, workflow and procedure.• Liaise with other Departments to collect necessary data, information, and reports for the improvement of process.• Support in planning and implementation of operational procedures.• Support in analyzing and evaluating operational data such as process performance, internal error, external error, quality and productivity to manage and improve operational performance.• Follow up the implementation of audit findings & compliance handling pertaining to operational processes.• Participate in strategic planning: preparing corporate strategy packs for Quarterly Strategic Business Meetings, Board Meetings, annual report, business plan, investor relations, central banks, and ratings agencies.• Help manage ad-hoc projects in the bank.



DKSH (Cambodia) Ltd.

• Market Research Manager

  • Dec 2012 - Aug 2013

  • Communicating with clients / customers to understand and document the business objectives; • Selecting the most appropriate research methodology and techniques; • Designing qualitative and quantitative research plans for products in all stages of the product lifecycle; • Designing research questionnaires and moderator guides; • Oversee the fieldwork initiative; • Interpreting data, writing reports, and making actionable recommendations. • Communicating with clients / customers to understand and document the business objectives; • Selecting the most appropriate research methodology and techniques; • Designing qualitative and quantitative research plans for products in all stages of the product lifecycle; • Designing research questionnaires and moderator guides; • Oversee the fieldwork initiative; • Interpreting data, writing reports, and making actionable recommendations.



Cellcard (CamGSM Co. Ltd.)

• Cambodia
• Telecommunications
• 100 - 200 Employee

• Customer Lifecycle Manager

  • Nov 2010 - Dec 2012

  • Quality Assurance and Training (Improving employees’ productivity and standard operating procedures in Customer Experience Department); • Customer experience management of all branches; • Customer behaviour research and statistical analysis; • Loyalty and retention programs management; • Subscriber churn monitoring and evaluation; • Churn Surveys and Customer Satisfaction Surveys. • Quality Assurance and Training (Improving employees’ productivity and standard operating procedures in Customer Experience Department); • Customer experience management of all branches; • Customer behaviour research and statistical analysis; • Loyalty and retention programs management; • Subscriber churn monitoring and evaluation; • Churn Surveys and Customer Satisfaction Surveys.



CSG Sales & Advertising

• Office Manager

  • Oct 2008 - Nov 2010

  • Administration management; • Human resources management including setting policies and performance evaluation; • Financial management. • Administration management; • Human resources management including setting policies and performance evaluation; • Financial management.



Economic Institute of Cambodia

• Economics Researcher - Infrastructure Specialist

  • Nov 2007 - Sep 2008

  • Carry out substantive applied research projects, including designing and conducting surveys and field research; • Write scientific articles on research findings for EIC publications and/or other well known research institutes; • Present the results of research findings to audiences both in Cambodia and abroad; • Prepare project proposals and contracts, and follow up the project implementation according to the work plan; • Participate in the setting of research priorities; • Mentor the research assistants.