Experience

Breaking Ground (formerly Common Ground)

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Assistant Director of Programs

  • Sep 2019 - Present



BronxWorks

• United States
• Non-profit Organizations
• 300 - 400 Employee

• Senior Case Manager

  • Oct 2018 - Aug 2019

  • Assisted clients to secure permanent housing through various methods o Applying with management companies for low income housingo Applying for apartments via NYC Housing Connects online o Applying for housing with New York City Housing Authority (NYCHA) via onlineo Contact Brokers by inquiring on vacant apartments and available viewings• Followed up with clients and document all interactions and making sure their needs are met for housing searches • Communicated with all parties involved with the client’s case in order to better understand the client’s current situation and needs• Referred clients for workforce training to obtain employement• Trained and supervised new PREA employees

• Case Manager

  • May 2017 - Oct 2018

  • Provided application intake services for eligible client with the SEPS vouchero Managed client’s case file by accurately recording information during application processo Assisted clients throughout the application process by answering questions and following up with any returns or issue that should arise during the application processo Accurately maintained case files by obtaining the necessary documents to process the client’s SEPS applicationo Case noted all interactions with the client and any individuals involved with the client’s caseo Provided referral or advocate for the client based on their needso Prepared court documents or lease signing documents based on the individual cases after the case has been approved with HRA• Conducted field work for homebound clientso Assessed clients for eligibility during the homebound visito Provided case management services for the client after eligibility• Provided monthly reports to supervisor and assist with any assigned special projects • Assisted program specialist with reviewing the necessary documents to complete a SEPS application



Gap Inc.

• United States
• Retail
• 700 & Above Employee

• Stock Supervisor

  • Aug 2016 - May 2017

  • Supported and ensured execution of all shipment and processing procedure• Ensured sales floor is replenished to Company standard• Overseed and executed markdowns in a timely manner• Performed audit and transfer of damages and defective merchandise• Maintained back of house to meet Company standards of neat, clean, and organize• Trained, directed, and coached new and existing stock associates to meet productivity standards• Maintained all shipment related paperwork to meet audit requirements

• Stock/Sales Associate

  • Mar 2015 - Aug 2016

  • Replenished sales floor with stocked merchandise ensuring all size availability• Received and process incoming merchandise• Maintained store standards per Visual Presentation Assessment direction to enhance customer shopping experience• Performed markdowns of merchandise for proper pricing• Performed damages and transfer in/out• Assisted Sales team members with stock/merchandise location• Assisted customers with sales and merchandise location



J.P. Morgan Chase Bank N.A.

• Italy
• Banking
• 1 - 100 Employee

• Sales and Service Specialist

  • Aug 2011 - Jun 2014

  • Assisted Bankers with complicated service issues, follow-up with clients for appointments scheduled with bankers• Answered phone calls and screen calls to route to the appropriate personnel• Ordered office supplies on a monthly basis as needed, process facilities tickets when needed as well as utilize EURC for telecom services in branch• Follow-up with issues pertaining to account opening and upgrades as well as customer issues• Quickly and effectively resolve customer issues by utilizing banker support services• Maintained quality control/satisfaction records• Assisted with Teller cash management transactions according to the need of the business

• Personal Banker

  • Sep 2010 - Aug 2011

  • Opened new accounts and serviced existing accounts to make sure the customer is in the right account that best suits their banking needs• Focused on building client relationship with new and existing customers• Maintained an average of 800 to 1200 in sales points on a monthly basis• Contributed to branch’s overall account goals, as well as contributed to the branches P&L• Assisted fellow Bankers with account issues



David's Bridal

• United States
• Retail
• 700 & Above Employee

• Operations Specialist

  • Aug 2008 - Dec 2012

  • Managed inventory control such as prepping for storewide inventory, ensure transfers, damages, return to vendor merchandise, and special orders are processed in a timely manner• Ordered store supplies on a monthly basis as needed• Worked with management to ensure customer service issues are resolved in a timely manner• Assisted with training new and existing staff members with POS system, customer service and sales protocol• Assisted clients with the selection of wedding gowns and wedding merchandise to meet their specific needs



Designer Fragrances & Cosmetics Co.

• Store Manager

  • Jun 2006 - Aug 2008

  • Performed all aspects of store operations:o Maintained proper inventory levels through semi-annual store inventory o Performed return to vendors, damages, transfers according to the need of the businesso Recruited new talents to fulfill open positionso Merchandised products according to promotions and availability of stocko Maintained store’s sales goal on a daily and monthly basiso Ordered office supplies on a monthly basis • Communicated and coordinated with other managers for the success of our business• Maintained excellent customer service and continued to develop a strong client base

• Assistant Store Manager

  • Mar 2005 - Jun 2006

  • Assisted Store Manager with all aspects of store operations• Maintained excellent customer service and continued to develop a strong client base• Collaborated with Store Manager to successfully drive sales and product movement