Sourav Bhaumik

Executive Project Coordinator at SKIPPER LIMITED
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Contact Information
us****@****om
(386) 825-5501
Location
Kolkata, West Bengal, India, IN

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Credentials

  • Certified Speaking Professional (CSP)
    Personal Mastery
    Apr, 2023
    - Nov, 2024
  • VBA Programming Masterclass
    Future in Hands
    Jan, 2023
    - Nov, 2024
  • Strategic Communication Management Professional (SCMP)
    Personal Mastery
    Nov, 2022
    - Nov, 2024
  • Analyzing and Visualizing Data with Microsoft Excel
    Future in Hands
    Sep, 2022
    - Nov, 2024
  • Business & Operations Analytics
    National Institute of Industrial Engineering
    Mar, 2022
    - Nov, 2024
  • SAP Certified Application Professional - Procurement with SAP ERP 6.0 EHP6
    eDominer
    Jan, 2022
    - Nov, 2024
  • Standard English/Western Certification
    British Council
    Nov, 2021
    - Nov, 2024
  • Lean Six Sigma Green Belt
    Benchmark Six Sigma
    Oct, 2021
    - Nov, 2024
  • Excel 2016: Core Data Analysis, Manipulation, and Presentation
    Future in Hands
    Mar, 2021
    - Nov, 2024

Experience

  • SKIPPER LIMITED
    • India
    • Utilities
    • 700 & Above Employee
    • Executive Project Coordinator
      • Apr 2023 - Present

      - Providing Support Tasks, Including Efficient & Accurate Order Processing & Fulfillment Of An Assigned Account - Coordinating Activities, Resources & Information - Liaising With Clients To Identify & Define Project Requirements, Scope & Objectives - Making Certain That Clients' Requirements Are Met As The Project Evolves - Helping To Prepare Project Proposals, Timeframes, Schedule & Budget - Prioritizing & Consolidating LTL Shipments Into Truckloads To Increase Truck Optimization - Supervising Customer Order & Shipment Query Throughout The Day - Assisting Transportation Planners In Resolving Issues & Communicating With Appropriate Parties As Vital - Key Accountable For Monitoring & Tracking Project's Progress And Handle Any Issues That Arise - Monitoring & Reporting On The Progress Of A Project To All Stakeholders - Taking Responsibility In An Additional Level Of Complexity In The Areas Of Supply Chain & Logistics - Maintaining Files For Due Diligence & Financials - Establishing Policies & Procedures And Recommending Standard Methodologies To Provide High Level Customer Service, Promoting Excellent Internal/External Relations - Individual & Team Management (Workload Planning) - Assisting With Standard Operating Procedures (SOP) And Work Instructions (WI) - Identifying & Documenting Continuous Improvement - Conducting Performance Dialogues (PD) & Gemba Walks - Performing Root Cause Analysis (RCA) For Operations Failure & Prepare Action Plan Show less

  • VMax Wellness
    • India
    • Wellness and Fitness Services
    • 100 - 200 Employee
    • Client Success Coordinator
      • Feb 2022 - Mar 2023

      - Promoted The Company's Products/Services Addressing Voice OfCustomers (VOCs)- Understood Clients Needs, Desires, Problems And Offered Solutions& Support; Answered Potential Clients Questions & Follow-up CallQuestions; Responded To Client Requests For Proposals (RFPs)- Responsible For KPI Tracking, Data Analysis, Requirement Analysis, SWOT Analysis,Gap Analysis & Impact Analysis- Managed Entire Complaints And Accountable For Continuous ProcessImprovement (CPI)- Ensured Customer Satisfaction, Renewals, Retentions, Feedback - NPS,Complaints TAT, and SLAs- Developed A Growth Strategy Focused Both On Financial Gain &Customer Satisfaction- Reduced Churn Rate & Provided After-Sales Support- Coordinated With Digital Marketing Team And Design TeamRegarding Awards, Posters & Templates- Utilized And Optimized Best Practices To Ensure Quality, EffectivenessAnd Efficiency Of The Processes- Worked With Cross-Functional Teams To Develop And RefineImplementation Tools And Processes- Resolved Customer Complaints Effectively- Handled Queries & Escalations On High Priority- Built Long-Term Relationships With New & Existing Clients- Established Clear Customer Retention Goals- Mapped Customer Journey Show less

    • Operations Executive
      • Sep 2021 - Jan 2022

      - Data Management - Team Coordination

  • BRIGHT TOOLS
    • Kolkata, West Bengal, India
    • Production Supervisor
      • Sep 2017 - Jan 2021

      - Supervised The Manufacturing Processes, Ensured Quality Work Was Done In A Safe & Efficient Manner - Liaised With Other Engineers To Develop Plans That Improved Production, Costs And Labour Required - Established Safety Procedures & Protocols That Took The Workers Well-Being Into Account, And That Also Minimized The Carbon Footprint - Shared & Guided Co-workers Keeping Abreast With The Advancements In Engineering & Production - Identified, Documented & Reported Unsafe Practices - Drew Up Production Schedules & Budgets For Projects - Organized Meetings With Relevant Departments & Stakeholders - Analyzed All Facets Of Production & Making Recommendations For Improvement - Obtained Any Materials & Equipment Required - Guided New Employees On How To Safely Use Machinery And Follow Procedures Show less

  • Indian Railways
    • India
    • Transportation/Trucking/Railroad
    • 700 & Above Employee
    • Industrial Training
      • Dec 2015 - Jan 2016

      - Overhauling Of The Wagons - Train Compartment Coaches Like ICF & LHB - Overhauling Of The Wagons - Train Compartment Coaches Like ICF & LHB

Education

  • Indian Institute of Social Welfare and Business Management
    Master of Business Administration - MBA, Operations Management
    2020 - 2022
  • Dr. Sudhir Chandra Sur Degree Engineering College 255
    Bachelor of Technology - BTech, Mechanical Engineering
    2013 - 2017

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