Experience

RELIANCE CORPORATE IT PARK LIMITED

• India
• Chemical Manufacturing
• 300 - 400 Employee

• State IT Head

  • Mar 2015 - Present



Aditya Birla Fashion and Retail Ltd - Pantaloons

• India
• Retail
• 700 & Above Employee

• IT Asset and Infrastructure management,

  • Jan 2006 - Present

• System administrator & Project Lead

  • Jul 2005 - Jul 2010

  Appointed as system engineer at for troubleshooting and first level escalation at store and warehouses. Reporting IT Manager for Eastern region.Job Role and Scopes:Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy. Recommends resolutions to complex matters of significance and coordinate the implementation of the approved course of action.Coordinate and monitor troubleshooting to isolate and diagnose common system problems: document system events to ensure continuous functioning. Recommend course of action and implement as approved.Schedule database/ application backup by using standard procedures. Review database performance parameters. Administrate VPN client's connections and sessions.Prepare documentation as required for updating the knowledge database.Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy. Recommends resolutions to complex matters of significance and coordinate the implementation of the approved course of action.Ensures technology documents/certificates such as product registrations, SSL certificates, maintenance agreements, service contracts, etc. related to technology operations and/or technology services are evaluated, updated and processed.To assist with the development of themes and hardware of information systems software, including mediums of communications to ensure information is communicated effectively. Show less

• System administrator & Project Lead

  • Jul 2005 - Jan 2007

  Appointed as system engineer at for troubleshooting and first level escalation at store and warehouses. Reporting IT Manager for Eastern region.Job Role and Scopes:Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy. Recommends resolutions to complex matters of significance and coordinate the implementation of the approved course of action.Coordinate and monitor troubleshooting to isolate and diagnose common system problems: document system events to ensure continuous functioning. Recommend course of action and implement as approved.Schedule database/ application backup by using standard procedures. Review database performance parameters. Administrate VPN client's connections and sessions.Prepare documentation as required for updating the knowledge database.Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy. Recommends resolutions to complex matters of significance and coordinate the implementation of the approved course of action.Ensures technology documents/certificates such as product registrations, SSL certificates, maintenance agreements, service contracts, etc. related to technology operations and/or technology services are evaluated, updated and processed.To assist with the development of themes and hardware of information systems software, including mediums of communications to ensure information is communicated effectively. Show less



Future Group

• Australia
• Advertising Services
• 700 & Above Employee

• Asst Manager

  • Jan 2008 - Jan 2015

  Performing as Assistant Manager of Agre Developers Limited taking care of IT infrastructure of total eastern region of India. Reporting Senior Manager Projects (HO). Job Role and Scopes: Setting up standards for preventive maintenance on hardware and software. Conducts technology orientation and exit briefing for all staff; prepares technology and systems for new and exiting staff. Manages and Coordinates network operations to include: troubleshooting connectivity problems; installing & maintaining routers; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores; etc. Performs routine preventive maintenance on hardware and software. Coordinating VPN, MPLS connectivity between remote sites and centralized data center. Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives. Troubleshoot operating system, network connectivity, and end-user problems. Provide technical support and user training to more than 100 company users. Define and initiate projects, and assign Team Members to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program. Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent. Present periodic Dashboard reports on the current program, future opportunities and client issues. Responsible for almost 15 % cost reduction over actual CAPEX over last 7 projects. Develop and maintain technology policies, standards, procedures manual and documentation; develop and maintain related technology checklists. Show less



Pantaloon Retail India Limited

• Asst Manager

  • Aug 2005 - Jan 2008

  Performing as Assistant Manager of Pantaloon Retail India Limited taking care of IT infrastructure of total eastern region of India. Reporting Senior Manager Projects (HO). Performing as Assistant Manager of Pantaloon Retail India Limited taking care of IT infrastructure of total eastern region of India. Reporting Senior Manager Projects (HO).